Unemployment Insurance Manager
Unemployment Insurance Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ideal candidate at minimum must have the following:
Option 1
- Completion of undergraduate core program in public or business administration
- AND12 months training or experience in government laws rules regulations &/or procedures governing unemployment insurance
- AND12 months experience in supervisory principles/techniques
Option 2
- 36 months experience or training in government laws rules regulations &/or procedures governing unemployment insurance
- AND12 months experience in supervisory principles/techniques
Option 3
- 12 months experience as and Unemployment Insurance Supervisor(previouslyUnemployment Compensation Manager 2 ODJFS Program Delivery Supervisor or Unemployment Contribution Supervisor)
Option 4
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohios E1 Pay Schedule Pay Range 14. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $37.53 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 14
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$37.53
$39.67
$41.80
$44.07
$46.56
$49.15
$51.19
$53.58
Annual
$78062
$82514
$86944
$91666
$96845
$102232
$106475
$111446
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
Telework & WorkFromHome
All positions at ODJFS are inoffice positions. We are currently migrating from remote work to inoffice work. Should you be invited for an interview or assessment please inquire at that time if this is an inoffice position or a currently/temporarily remote position.
The State of Ohio is a drugfree workplace which prohibits the use of marijuana (recreational marijuana/nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39) and as outlined in the posting.
Office of Unemployment Insurance Operations
This is a midlevel manager in our Contact Center that will be in direct supervision of the Contact Center Supervisors.
What Youll Do
- Create and plan training for Contact Center Supervisors
- Create KPIs for the team and monitor supervisors work
- Create opportunities for supervisors for career development
- Work with UI Executive team on overall objectives and goals for the Contact Center
- Engage supervisors in oneonone meetings
Challenges
Managers in the largescale Contact Center face significant challenges in overseeing multiple supervisorlevel teams each responsible for monitoring and reviewing the work of 612 frontline staff.
Schedule: Monday through Friday 8:00AM 5:00PM
Travel: May be required
PN(s):
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a handson dedicated way. You can make a difference in someones world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented diverse and dedicated employees.
- We get better at what we do everyday.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
ADA Notice
If you require an accommodation based on a disability for any step of the selection process please contact
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
Required Experience:
Manager
Employment Type
Full-Time
