Manager of Infrastructure Operations
Manager of Infrastructure Operations
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Salary Not Disclosed
1 Vacancy
Job Description
MINIMUM ENTRANCE REQUIREMENTS
The responsibilities of the Manager of Infrastructure Operations include but are not limited to:
- Bachelors degree Associates degree in Information Technology and Information Systems Computer Science Systems & Network Administration or related degree or an equivalent combination of skills education and experience;
- 5 years experience in infrastructure design implementation and support;
- 5 years experience managing multiple projects and competing priorities;
- 3 years in each of the following areas: managing and designing secure data centers and LAN/WAN SAN and virtualized and desktop environments; managing LINUX and Windows operating environments;
- 3 years managing Azure and Microsoft 365 cloud environments
- 3 years experience managing a distributed infrastructure and operations team
- 3 years experience managing mentoring and training staff and performing performance reviews
- 3 years in each of the following areas: developing formal infrastructure and project plans;
- Strong business writing and oral communication skills; and
- Valid drivers license with the ability to use a reliable personal vehicle for transportation on a reimbursable basis. Travel is estimated at between up to 30% within the Commonwealth
QUALIFICATIONS/SKILLS
- Significant experience supervising infrastructure staff;
- Strong communication customer service and attention to detail;
- Advanced trouble shooting skills to proactively address potential issues and identify new relevant technologies;
- Proven ability to work effectively as part of a team and independently;
- Ability to work independently while taking initiative and to establish and maintain cooperative working relationships with colleagues and supervisors as well as with external service providers;
- Excellent organizational skills;
- Ability to present information clearly and concisely. Able to communicate effectively with all staff within the organization and with stakeholders outside the organization;
- Proven ability to complete projects according to outlined scope and timeline;
- Ability to maintain strict confidentiality and to exercise considerable judgment and discretion; and
- Able to handle multiple tasks prioritize effectively meet deadlines and deliver highquality work.
EEO Statement
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race color national origin ethnicity sex disability religion age veteran or military status genetic information gender identity or sexual orientation as required by Title VII of the Civil Rights Act of 1964 the Americans with Disabilities Act of 1990 and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer Sandra DeBowHuang at
********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
Tell us about a friend who might be interested in this job.All privacy rights will be protected.
********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
The Committee for Public Counsel Services the Massachusetts state public defender agency is seeking a Manager of Infrastructure Operations to lead and optimize its IT infrastructure team and environment. This critical role is responsible for supervising IT infrastructure staff and managing the daily operations and maintenance of the Agencys hardware and software systems. Key areas of oversight include enduser computing onpremises data centers backup and replication processes and the Agencys Azure and Microsoft 365 cloud environments.
We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all.
Our Values
Courage Accountability Respect Excellence
DIVERSITY AND INCLUSION MISSION STATEMENT
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy communityoriented defense and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships while striving to accept listen to and respect the diverse circumstances of each client as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals and in furtherance thereof we embrace and endorse diversity equityand inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and wellbeing of all staff members. CPCS leadership is responsible for ensuring equity diversity and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.
AGENCY OVERVIEW
CPCSis the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal delinquency youthful offender family regulation guardianship mental health sexually dangerous person and sex offender registry cases as well as in appeals and postconviction and postjudgment proceedings related to those matters.
The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races ethnicities genders and/or sexual orientation identities abilities and limited English proficiency among other protected characteristics.
DEPARTMENT OVERVIEW
The Information Technology Division enables and enhances the delivery of the Agencys mission to serve our clients through the creation of innovative digital products and the support of staff private counsel and vendor partners. We accomplish these objectives by providing application development and infrastructure services focusing on client success and strategic IT service delivery both as technology leaders and partners in the fight for equal justice and zealous advocacy on behalf of our clients.
POSITION OVERVIEW
The Manager of Infrastructure Operations is responsible for overseeing the daytoday delivery of technology services to the Agency and its stakeholders through on premise and cloud environments. The Manager of Infrastructure Operations directly oversees the Systems and Infrastructure Administration staff. These team members are responsible for delivering and maintaining the technology services that support approximately 700 staff across more than 20 offices throughout the Commonwealth. In addition they manage critical systems that support billing operations for over 2500 private attorneys and vendors ensuring the reliability and effectiveness of the agencys statewide technology infrastructure.
Reporting directly to the Director of Infrastructure and working closely with the Director of Applications the Manager is a handson leader responsible for overseeing the Systems & Infrastructure Administrator team. This position is ideal for a seasoned IT professional who combines recent technical expertise with strong operational and personnel management skills.
This is a highly operational handson role requiring recent practical experience with IT infrastructure. In addition to direct technology implementation and support responsibilities the Manager is expected to provide mentorship to team members drive operational improvements define and maintain service levels and collaborate on the Agencys infrastructure strategy.
Success in this role requires a willingness to work directly with endusers including nontechnical staff and to actively engage in handson problemsolving. The ideal candidate is equally comfortable leading technical teams as they are rolling up their sleeves to resolve complex issues.
The position requires regular travel to office locations across Massachusettsestimated at up to 30% of working hoursand participation in a rotating oncall weekend support schedule. A valid drivers license and reliable vehicle are required.
The Manager of Infrastructure Operations position reports to the Director of Infrastructure.
RESPONSIBILITIES
- Providing daily supervision of infrastructure administration staff including ensuring that annual performance evaluations are completed in a timely manner and providing mentoring and support;
- Overseeing external contractors;
- Overseeing LAN WAN data center and cloud systems including operations uptime and availability management quality of service and upgrades and patching;
- Acting as a key point of contact for communication with internal IT staff and external vendors ensuring transparency and responsiveness;
- Ensuring smooth daily operations of all infrastructure administration personnel and systems;
- Collaborating with the CIO and Director of Infrastructure to shape and support infrastructure strategy and longterm vision;
- Providing expertlevel technology troubleshooting and guidance on complex issues;
- Handson technology implementation including system configuration deployment and maintenance;
- Managing enduser access to infrastructure systems and resources ensuring compliance with security and operational policies;
- Participating in regular rotation weekend coverage;
- Proactively identifying new relevant technologies; and
- Other duties as assigned.
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System Requirements
Required Experience:
Manager
Employment Type
Full-Time
