Resident Services Manager
Resident Services Manager
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Job Description
Job Details
Description
Who We Are
Core Spaces (Core) is more than a real estate company its a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live) GRIT (We Got This) LIFT (Help Each Other Win) SHINE (Bring Your Full Self) UPHOLD (Never Break Trust) GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.
What We Do
Founded in 2010 Core is a vertically integrated company focused on acquiring developing managing and lending across the student housing and buildtorent (BTR) sectors. Its residential communities feature worldclass amenities progressive design and hospitalitydriven client service. In its awardwinning student portfolio Core currently owns and/or manages over 45600 beds* and has a pipeline of over 45000 beds* in various stages of development. Cores BTR division currently has over 3000 homes under development and in its pipeline in highgrowth metros across the country. For more information visit .
*Portfolio and pipeline numbers as of November 2024
Benefits That Matter
A culture that provides you with a sense of belonging
Competitive pay that values your contributions
Generous PTO to disconnect or celebrate life milestones
Paid 15 holidays including your birthday to disconnect and celebrate
Paid Parental Leave that begins after 90 days
Paid volunteer time off to give back to your community
Robust health plan options that begin within at least 30 days of your employment
Yearly subscription to a meditation app for personal wellness
An environment that provides you a voice to share your perspectives
Employee Assistance Program (EAP) for access to confidential support services
Company retirement options including 401(k) matching & Roth account option
Position Overview
The Resident Services Manager oversees onsite daily customer service and resident retention tasks. Responsibilities include managing resident renewals replacements and conflicts conducting prospect tours executing marketing activities and enhancing resident retention. The role may also involve additional onsite clerical or office tasks as required.
What You Will Do
Resident Management
Complete roommate matching throughout the year and send placements
Managing all disputes between roommates.
Handling of all resident replacements/relets.
Manages residents and guarantors concerns to the best of their ability in an effort to minimize escalation to Community Manager.
Responsible for customer service regarding questions/concerns.
Regularly collaborates with the Maintenance Supervisor and Property Manager on recurring issues and work order updates ensuring transparent communication with residents.
Coordinate with vendors and ensure residents are informed of upcoming vendor repairs and scheduled maintenance.
Manage key replacements resident lease violations and process resident checks.
Responsible for completing work orders and resident followup daily.
Surveys & Reporting
Work with the Director of Sales and Reputation Management including regular checkins to ensure reputation goals are being met.
Responsible for creating and executing quarterly Reputation Management Plans and reviewing them with the Director of Sales and Reputation Management and Property Manager.
Oversees resident surveys and focus groups to gather feedback identify improvements and shares findings with Property Maintenance and Regional Managers.
Formulating necessary action strategies based on the feedback received from Focus Group discussions.
Responsible for conducting resident experience calls (minimum of 10 per week).
Leasing & Marketing
Provide necessary support in marketing and leasing operations which includes leading tours and following up with prospective residents.
Responsible for planning implementing and performing marketing duties and tenant events.
Responsible for collecting content and posting lifestyle content to social channels
Compliance and Standards:
Ensure daily opening and closing procedures are completed to ensure proper upkeep of the building.
Ensure compliance with all company policies procedures and legal requirements.
Uphold brand and company standards ensuring that the property is consistently presented in an exceptional manner.
Special Projects and Reporting:
Responsible for planning and executing movein day resident facing tasks.
Collaborate with the Property Manager on special projects and assignments.
Complete all assigned HR/People Operationsrelated tasks.
Other:
Must be able to work a full shift / required work schedule onsite at the property.
Must be available for additional hours including evenings weekends and overtime when necessary.
Must be available to assist with moveouts turn and moveins that extend beyond normal fulltime hours.
Must be able to lift and move objects weighing up to 50 pounds regularly as required by the demands of the job. This may include bending stooping and lifting throughout the workday.
Ideally youll have
High School Diploma or Comparable Degree Demonstrated Leadership Skills
1 years of property management experience
Proficient in Office Products and Windows and Apple operating systems.
Youll crush it if you have experience with
Student Housing Experience
Experience with Entrata software
Organizational Structure
Reports to: Community Manager
Direct Reports: N/A
Disclaimer: Please note that job responsibilities reporting lines and duties outlined in this job description are subject to change to meet the organizations evolving needs.
As an Equal Opportunity Employer Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.
Required Experience:
Manager
Employment Type
Full-Time
