Voice Operations Specialist - PBX - Per Diem - Variable

Located in Fremont Ohio ProMedica Memorial Hospital has served the citizens of Sandusky County and the adjacent communities since 1918. In fact our hospital was built with funds raised by members of our community on land donated by the family of former United States President Rutherford B. Hayes.

POSITION SUMMARY

The Switchboard Operator answers and connects all calls gives important messages to hospital staff directs patients visitors and volunteers to their destination lists admissions and discharges sorts and meters mail makes daily bank deposits and is instrumental during fire and disaster procedures. This individual provides superior customer service with the goal of exceeding the customers expectations.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Customer Service: Identifies and acts on the needs of both internal and external customers in a positive polite compassionate and timely manner.
2. Integrity: Adheres to ethical moral and legal standards.
3. Continuous Improvement: Participates effectively in activities that improve operations and support quality of service and care.
4. Safety: Takes action to promote safe practices and a safe environment.
5. Teamwork/Interpersonal Skills: Builds effective relationships.
6. Attendance: Complies with work schedule and departmental attendance policies.
7. Flexibility/Adaptability: Willingly adjusts to changing situations and needs.
8. Problem Solving/Judgment: Takes ownership of problems and makes informed decisions.
9. Work Habits/Productivity: Gets the job done and achieves quality results.
   1. Answers and connects all calls accurately timely and in a customer friendly manner.
   2. Accurately directs patients and visitors to their destination.
   3. Accurately takes and relays messages in a timely manner.
   4. Accurately pages HHC personnel as necessary.
   5. Assists Departments and/or volunteers with miscellaneous work when feasible.
   6. Assists floor gift shop and reception desk volunteers.
   7. Knows all fire/safety/disaster codes and what to do in an emergency situation.
   8. Ability to maintain patient confidentiality and adhere to HIPAA regulations.
   9. Meter pickup deliver and sorts of mail.
   10. Makes daily bank deposits
   11. Activates 911 CSection page when directed by OB personnel. Relays all request for testing results to the proper dept.
   12. Properly activates flow chart for pregnant patients presenting at the front desk
   13. Screens all ER calls to assure that only calls not seeking medical advice go through
   14. Assists both patients and visitors into wheelchairs and over to the ER door as needed.
   15. Begins nursing records for all patients needing ER services OR determines if patient should go directly to the ED (i.e. clutching chest difficulty breathing active bleeding).
   16. Greets all visitors patients and vendors who enter through the main entrance and directs them to the proper destination
   17. Maintains constant visualization with front lobby area to make sure patients are registered in a timely manner.
   18. Utilizes online checkin program to notify registration clerk when a patient presents for outpatient services when no reception volunteer is on duty.
   19. Screens discharge face page from patients leaving the ED and notifies registration clerk if a possible copay can be collected.
   20. All other duties as assigned by Patient Access Supervisor/Manager.

Education: High school diploma or equivalent

Skills: Must provide superior customer service/relations skills and possess excellent communication skills. Equipment used in this position may include computer copy machine fax and multiline switchboard. Ability to handle a multiple phone line switchboard.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a missionbased notforprofit integrated healthcare organizational headquartered in Toledo more information please applicants will receive consideration for employmentwithout regard to race color national origin ancestry religionsex/gender (including pregnancy)sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please

Equal Opportunity Employer/DrugFree Workplace