Part-Time Service Desk Analyst I
Part-Time Service Desk Analyst I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service Desk Analyst I will be an integral part of our IT support team responsible for providing technical assistance and support to our internal users. You will be the initial point of contact for all ITrelated inquiries and issues ensuring timely resolution and excellent customer service. This role offers an exciting opportunity to develop your technical skills while contributing to the smooth operation of our organizations IT systems.
Essential Duties And Responsibilities
User Support: Provide firstline support by addressing initial user queries troubleshooting technical problems managing support tickets efficiently and offering basic training and education to users on IT systems and software applications. Ensuring prompt resolution of user issues and maintaining high levels of customer satisfaction. FirstLine Support Troubleshooting Ticket Management User Training and Education Technical Operations: Troubleshooting activities focusing on diagnosing and resolving technical problems reported by endusers. Utilizing troubleshooting methodologies and IT knowledge effectively to address issues promptly. Troubleshooting Documentation and Collaboration: Maintaining documentation and knowledge base articles for common IT issues and solutions. Documenting troubleshooting procedures and collaborating with other IT teams to share knowledge and improve team efficiency. Documentation Teamwork and Collaboration: Collaborating with other IT teams to resolve complex issues and the ability to collaborate with colleagues and contribute to team goals. A willingness to share knowledge and support peers to achieve collective success.
Minimum Qualifications
High school diploma or equivalent required.
Preferred Qualifications
Associate or bachelors degree in information technology Computer Science or related field. One (1) year of experience in a technical support role preferably in a help desk or service desk environment. Professional Help Desk experience. Experience with ticketing systems and remote support tools. Telephone support and in person support experience. Experience with Help Desk tracking software such as ServiceNow ADUC and Office 365. Experience in performing quality assurance tasks in a help desk or call center environment reviewing tickets and providing feedback monitoring calls surveying clients etc.
Work Schedule
Monday Thursday : 7 am 9 pm Friday : 7 am 8 pm Saturday Sunday : 9 am 6 pm Working hours will be established based on campus need and agent availability. 20 hours per week within our operational hours.
Required Experience:
IC
Employment Type
Part-Time
