Technical Support Specialist, Monitoring
Technical Support Specialist, Monitoring
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Job Description
The Technical Support Specialist is responsible for providing technical support to customers in support of windowsbased medical devices and applications. The Technical Support Specialist will interact directly with the customer and provide support for information and/or order status requests answer partrelated inquires provide level 1 technical support and escalate technical issues to Technical Support 2 or Technical Support 3 when necessary.
Essential Functions and Main Duties
- Provide support for incoming customer technical issues by providing resolution or escalating in a timely manner
- Provide support for customer requests for repair status documentation software or part numbers
- Provide support for requests for technical assistance by internal customers
- Perform follow up support related to TSS2 or TSS3 issues
- Provide follow up with customers regarding repair costs and purchase order requests
- Provide follow up support for QA requests by contacting customers to request additional information
- Adhere to all company policies procedures and business ethics codes
- Duties may be modified or assigned at any time based on business need
Qualifications
Education / Certification / Experience Required
- Bachelors degree in electronics technology or related discipline; relevant education and experience accepted in lieu of degree
- 1 years of experience in customer support
- Windows XP and 7 Professional operating systems experience preferred
- Experience with Microsoft Office Suite preferred
- Level and compensation depend on location experience education and skills
Competencies Required
- Ability to follow written and verbal direction and established processes/policies
- Excellent customer service and organizational skills
- Strong oral and written communications skills
- Strong recordkeeping skill: ability to follow through and document issues and resolutions
- Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
Compensation
The anticipated hourly range for this position is $20.00 to $34.00. Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this fulltime position are 8:00 a.m. to 5:00 p.m. MondayFriday unless otherwise stated by the department manager. Holiday weekend and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion.
Physical: Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 20 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics. This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices.
Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
