Noom Mindset Coach

Nooms mission is to help people everywhere lead healthier lives through behavior change. As a Noom Mindset Coach youll empower users to make sustainable lifestyle changes through evidencebased coaching grounded in psychology behavior science and Nooms philosophy of wholeperson wellness.

About the Role

As a Noom Mindset Coach (NMC) you will provide personalized asynchronous coaching to users across Nooms Healthy Weight programs including Premium and Noom Med (GLP1 Oral HRT). Youll serve as a trusted guide helping individuals build sustainable habits and make meaningful progress toward their health and wellness goals.

This is a remote flexible 1099contract role ideal for experienced coaches who thrive in a structuredyetautonomous environment. This role requires comfort with digital tools a selfstarter mindset and a strong foundation in behavioral health motivational interviewing and coaching best practices.

You Will

1. Deliver Exceptional Coaching Experiences

• Establish trustbased goaloriented relationships with users via asynchronous messaging.
• Support users in creating and sustaining meaningful behavior change using Nooms behavior science tools and philosophy.
• Maintain a consistent usercentered coaching cadence with timely response times.
• Regularly review user activity (e.g. food logs exercise content engagement) to tailor coaching.
• Use evidencebased methods such as motivational interviewing (MI) and cognitive behavioral techniques (CBT) to facilitate change.
• Offer education accountability and encouragement to help users stay on track.

2. Support Retention and User Engagement

• Foster longterm relationships to increase user satisfaction and retention.
• Celebrate milestones and achievements while addressing barriers with empathy and problemsolving.
• Encourage proactive use of app features and resources to support the user journey.
• Monitor engagement and intervene when usage patterns suggest disengagement or challenges.

3. Maintain High Coaching Standards

• Stay uptodate on Noom content behavior change science and coaching protocols.
• Maintain accurate user notes and documentation in compliance with Noom guidelines.
• Meet or exceed quality and performance metrics including user satisfaction (CSAT) response time (RT) and engagement targets.
• Uphold HIPAA and data protection requirements at all times.

4. Contribute to a Learning and GrowthOriented Coaching Culture

• Engage in ongoing learning and professional development aligned with Nooms coaching philosophy.
• Offer insight and feedback to improve the c

About You

If youre interested in shaping the future of health by directly impacting and empowering our users as a coach this role may be for you!

You Have

• Minimum 1 year experience in health coaching behavior change or a related field preferred.
• Certification in health coaching or related discipline (e.g. NBCHWC CHWC ACE) preferred.
• Deep knowledge of health behavior change nutrition physical activity and mindfulness.
• Excellent written communication and interpersonal skills.
• High degree of comfort with asynchronous coaching platforms and digital health tools.
• Strong organizational and timemanagement skills with the ability to selfdirect.
• Must have access to a secure HIPAAcompliant remote work environment.

Your Key Metrics

• 1:1 Message Response Time: < 4 hours average
• CheckIn Message Response Time: < 1 hour average
• Client Satisfaction Score (CSAT): > 4.5 average
• Coaching Quality Review Score: > 2.5 average
• Active Caseload: Up to 500 users
• Caseloads are dependent on identified availability AHT and business needs

Work Schedule Expectations and Compensation

• While scheduling is flexible and selfdirected regular daily activity is necessary to meet coaching expectations.
• Expected availability is a minimum of 20 hours per week maximum 40 hours per week.
• Maintain consistent availability across all days of the week to support user engagement and timely communication.
• Must be available to respond to users regularly throughout the day across different time zones
• Maintaining availability throughout the week supports adherence to response time standards (e.g. under 4 hours for 1:1 messages under 1 hour for checkins).
• This approach ensures a highquality seamless coaching experience for all users and aligns with Nooms commitment to responsive usercentered support.
• Must provide and use your own HIPAAcompliant devices including a reliable computer secure internet connection and any other tools necessary to perform coaching duties in accordance with privacy and security standards.
• Compensation: You will receive $5 per user per month with an expected 240 480 users per month depending on your available hours. The position is available from 20 40 hours per week.
• Remotelybased: This is a remote position. Work from where you want within the continental US.

More About Noom

Noom is a leading wholeperson health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationallyrecognized holistic programs spanning weight diabetes prevention GLP1 support menopause longevity and more we serve millions through health plans employers and directtoconsumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. With a strong remote culture as well as offices in NYC and Princeton weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health. Whether youre remote or inoffice youll be part of a passionate missiondriven team working to make the world a healthier placeone habit at a time.

Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities.