Maple & Ash Chicago Manager
Maple & Ash Chicago Manager
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Job Description
Job Details
Description
Maple Hospitality Group is the national hospitality group driven by Jim Lasky Chef Danny Grant and a team of worldclass food lovers who serve to live and live to serve. Successful restaurants exist for many years by delivering all of the following: impeccable food Worldclass service and a oneofakind dining experience. Our teams goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and our teams deliver an experience beyond what is expectedthat is the Maple Hospitality promise. As the Company expands throughout Chicago Scottsdale Dallas and Miami opportunities for growth travel and continuing education are endless.
Maple & Ash is an innovative take on the traditional steakhouse mixing modern aesthetic with authentic service to deliver classic woodfired dishes. With a menu crafted by two Michelin star Chef Danny Grant and a 5000 bottle wine program named one of Americas Best by Wine Spectator Maple & Ash finds a way to celebrate every moment. Its more than just a restaurant its an experience.
In everything we do there are four principles that we live by:
- Generous We always give more than we receive and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.
- Excellence We do our work exceptionally with skill and talent curated from decades of hospitality experience. Our staff has more food wine and cocktail knowledge than any other Hospitality Group.
- Fun We love what we do we laugh a lot and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.
- Fail Fast As we strive to be the best we will make mistakes. It is ok to screw up as long as you learn adjust and get better. Dont wait fail fast and move on.
Benefits & Incentive Package Includes:
Health & Wellness Benefits Medical
Dental Vision & Life
Generous Dining Benefits at all
Maple Hospitality Group Locations
Gym Membership Discounts
Discounted Parking
Travel & Growth Potential
Staff Meals
Progressive Paid Time Off
Referral Program
Job Summary:
We are seeking an experienced and servicedriven Front of House (FOH) Manager to join our award winning team. The FOH Manager is responsible for overseeing daily dining room service & operations ensuring exceptional guest experiences leading and training staff and maintaining high standards of service cleanliness and hospitality.
Key Responsibilities:
Supervise all FOH staff including hosts servers bartenders and bussers.
Maintain a welcoming upscale dining environment and ensure guest satisfaction.
Train coach and schedule FOH team members to meet service standards.
Monitor dining room flow and guest wait times; manage seating and reservations.
Ensure compliance with health safety and sanitation regulations.
Address guest concerns and resolve complaints promptly and professionally.
Collaborate with the General Manager and Executive Chef on daily operations promotions and service improvements.
Maintain cleanliness and organization of the FOH areas at all times.
Monitor inventory of FOH supplies and order as needed.
Assist with hiring onboarding and performance evaluations of FOH staff.
Ensure POS systems and cash handling procedures are properly followed.
- Other duties as assigned.
Qualifications
What You Need to Bring to the Table
- 2 years of Management experience
- High volume restaurant experience is a must
- Strong written and verbal communication skills
- Strong passion and dedication to food beverage and service
- Polished professional and energetic approach to floor management
- Ability to work well in a systemsdriven environment
- Basic Knowledge of MS Office and common restaurant systems and software
- Ability to be adaptable and abide by policies and values of company
- Attention to detail and commitment to quality
Qualifications & Requirements
2 years of FOH management experience preferably in a steakhouse or upscale dining environment.
Strong leadership and teambuilding skills.
Excellent communication and interpersonal abilities.
Proven ability to deliver outstanding guest service.
Ability to multitask in a fastpaced environment.
Indepth menu knowledge of ingredients sourcing preparation and descriptions a must.
Knowledge of wine spirits preferred.
Flexible schedule including nights weekends and holidays.
Reasonable Accommodation Statement
Maple Hospitality Group will make reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need assistance or accommodation due to a disability please contact
Equal Employment Opportunity Statement
Maple Hospitality Group is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment. Employment decisions are made based on merit qualifications and business needs and not on the basis of race color national origin ancestry citizenship sex (including pregnancy childbirth breastfeeding or related conditions) gender gender identity or expression sexual orientation age religion disability (mental and physical) medical condition genetic information marital status military and veteran status or any other status protected by applicable federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
