IT Service Specialist 2

The Office of the District Attorney Bronx County (BXDA) is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By Pursuing Justice with Integrity the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover the BXDA aims to balance the need to seek appropriate punishment for certain crimes while recognizing when punitive measures do not adequately advance justice. By recognizing these significant distinctions and acting accordingly BXDA has established a standard of excellence in the representation of the Bronx community at large which continues to grow stronger every day.

In furtherance of this mission the BXDA seeks experienced and enthusiastic IT Service Specialist 2 who will:

Provide second level (L2) support for desktops laptops printers and other peripherals.
Troubleshoot hardware software and network connectivity issues for endusers.
Collaborating closely with network server and security teams to troubleshoot IT infrastructure issues.
Install and Configure office workstation/ VoIP phone for new users and move the equipment to designated locations.
Identify and mitigate potential security threats including malware and phishing attacks.
Install and maintain a comprehensive inhouse application (e.g. Case management)
Communicate effectively with endusers to ensure their IT needs are met.
Manage asset inventory and maintain documentation for IT equipment.
Assist with desktop/laptop imaging and deployment using Ivanti management.
Install configure and update operation system (Windows 11) software application and security patches.
Log track and document issues using inhouse ticketing system.
Troubleshooting VPN remote desktop and cloudbased services (M365).
Liaising with application vendors and internal development teams to report and escalate issues and track their resolution.

COMPUTER ASSOC (TECH SUPP) 13611

Qualifications :

1. A baccalaureate degree from an accredited college or university and two years of satisfactory fulltime experience in mainframe computer midrange computer LAN or WAN computer environments and or local desktop support; or
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory fulltime experience as described in 1 above; or
3. A fouryear high school diploma or its educational equivalent and four years of satisfactory fulltime experience as described in 1 above; or
4. Education and/or experience equivalent to 1 2 or 3 above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college or university for six months of experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and two years of satisfactory fulltime experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime