IT Support Engineer
IT Support Engineer
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and resourceful IT Support Engineer to join a dynamic and collaborative technical team. This is a great opportunity to apply your technical skills to support missioncritical systems deliver excellent enduser support and help maintain the health and security of our IT infrastructure.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware software and networking issues across the organization.
- Troubleshoot and resolve issues related to Windows OS Office 365 VPN connectivity printers and common enterprise applications.
- Set up and configure workstations laptops mobile devices and peripheral equipment.
- Maintain user accounts permissions and group policies via Active Directory and Microsoft 365 Admin Center.
- Support onboarding/offboarding processes including provisioning and deprovisioning of IT assets.
- Monitor and respond to tickets using an internal ticketing system; ensure timely resolution and proper documentation.
- Assist with IT asset inventory management and hardware lifecycle tracking.
- Ensure compliance with security standards backups patch management and endpoint protection.
- Collaborate with other IT team members to support infrastructure upgrades and improvement projects.
Requirements
- Associate or bachelors degree in information technology Computer Science or a related field.
- 3 years of experience in a technical support or help desk role.
- Strong knowledge of Windows 10/11 Office 365 and Active Directory.
- Handson experience with PC/laptop setup network troubleshooting and remote support tools (AnyDesk TeamViewer).
- Basic understanding of networking concepts such as TCP/IP DNS DHCP VPN.
- Familiarity with ticketing systems (Zendesk Jira Service Desk Freshservice).
- Excellent communication customer service and time management skills.
- Ability to prioritize tasks work independently and manage multiple technical issues simultaneously.
Preferred Qualifications
- Microsoft certifications such as MCP MS900 or MD102.
- Experience with cloud platforms like Microsoft Azure or Google Workspace.
- Knowledge of security best practices and compliance frameworks (NIST CMMC).
- Familiarity with scripting (PowerShell) and endpoint management tools (Intune SCCM).
Benefits
Join Our Team If you are a passionate and dedicated IT professional looking to make a significant impact we encourage you to apply.
COMPANY INFORMATION:
We are a professional services consulting firm located in Tysons Corner VA. We are staffing for our direct and customer hiring needs.
We offer comprehensive benefits including medical dental vision insurances HSA FSA 401(k) and life insurance and disability insurance to eligible employees. Exempt personnel receive paid time off. Contracted and Hourly personnel are not eligible for paid time off unless required by law. Hourly personnel on a Service Contract Act project are eligible for paid sick leave.
We comply with Equal Opportunity and do not discriminate based on race color religion sex age national origin gender identity disability veteran status sexual orientation or any other classification protected by federal state or local law.
Associate or bachelor's degree in information technology, Computer Science, or a related field. 3+ years of experience in a technical support or help desk role.
Education
High School or equivalent
Employment Type
Full Time
