Senior Program Manager, Amazon Warehousing and Distribution
Senior Program Manager, Amazon Warehousing and Distribution
Posted on :
19-05-2025
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1 Vacancy
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Job Description
The Amazon Warehousing and Distribution (AWD) team is seeking a datadriven customerobsessed and visionary Senior Program Manager to drive the daytoday operations of the MultiChannel Distribution (MCD) program and accelerate its growth through strategic channel partnerships and operational excellence.
MCD is at the forefront of optimizing our supply chain capabilities to support offAmazon distribution enabling seamless inventory management and fulfillment across various sales channels. This strategic product is at the center of Supply Chain by Amazon a key initiative to offer Amazons logistics solutions to sellers to help them streamline their supply chain save cost and grow their business by easily reaching millions of customers in marketplaces worldwide.
Our vision is to become the preferred multichannel distribution partner for businesses globally creating a whiteglove experience that transforms how partners work with Amazon into an enjoyable and efficient process at every step. We aim to build a suite of innovative solutions that empower our partners with complete confidence in their endtoend supply chain offering 360degree transparency into product performance inventory location and costsaving opportunities while driving exponential business growth.
This Senior Program Manager will be responsible for managing the UAT/Pilot Programs for MCD features working closely with top offAmazon sales channels to drive MCD growth and implementing programmatic and analytical infrastructure to measure and report on operational quality and partner experience. The role requires frequent field visits to partner channels and our sites to ensure handson understanding and optimization of our processes.
The successful candidate will be exceptional at working backwards from our partners to understand their journey skilled at communicating with crossfunctional global business leaders and possess strong business judgment and analytical capabilities. They should have a demonstrated ability to think strategically about business product and technical challenges along with the capacity to develop original approaches and operational improvements.
Key job responsibilities
PartnerFocus:
Develop a thorough understanding of channel partner needs and pain points.
Drive delivery of studies and services that enable business and operational leaders to provide an exceptional partner experience.
Advocate for improvements to systems and processes that benefit both internal and external partners.
Manage operational SX:
Ensure partner satisfaction and that existing Service Level Agreement measures are met.
Drive process improvement and operational excellence by creating and managing core metrics improving SLAs and driving adoption of product features.
Stakeholder management:
Build relationships with internal teams and channel partners to understand business priorities and define shared opportunities
Influence stakeholders up to executive level to take ownership of issues and drive solutions to improve the partner experience.
Strategy & Innovation:
Set strategy and define priorities for the MCD program.
Drive roadmap prioritization and metric ownership.
UAT/Pilot Program Management:
Oversee the planning execution and analysis of User Acceptance Testing and Pilot Programs for new MCD features.
Gather and synthesize feedback to inform product improvements and gotomarket strategies.
Field Engagement:
Conduct regular site visits to partner channels and our facilities to gain firsthand insights into operational challenges and opportunities.
Use field observations to inform process improvements and strategic decisions.
About the team
AWD team is reinventing the 3PL warehousing and distribution space while leveraging and improving the core Amazon supply chain capabilities. We are in year 2 of our journey and very much operate as a startup within Amazon with new learnings everyday.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
MCD is at the forefront of optimizing our supply chain capabilities to support offAmazon distribution enabling seamless inventory management and fulfillment across various sales channels. This strategic product is at the center of Supply Chain by Amazon a key initiative to offer Amazons logistics solutions to sellers to help them streamline their supply chain save cost and grow their business by easily reaching millions of customers in marketplaces worldwide.
Our vision is to become the preferred multichannel distribution partner for businesses globally creating a whiteglove experience that transforms how partners work with Amazon into an enjoyable and efficient process at every step. We aim to build a suite of innovative solutions that empower our partners with complete confidence in their endtoend supply chain offering 360degree transparency into product performance inventory location and costsaving opportunities while driving exponential business growth.
This Senior Program Manager will be responsible for managing the UAT/Pilot Programs for MCD features working closely with top offAmazon sales channels to drive MCD growth and implementing programmatic and analytical infrastructure to measure and report on operational quality and partner experience. The role requires frequent field visits to partner channels and our sites to ensure handson understanding and optimization of our processes.
The successful candidate will be exceptional at working backwards from our partners to understand their journey skilled at communicating with crossfunctional global business leaders and possess strong business judgment and analytical capabilities. They should have a demonstrated ability to think strategically about business product and technical challenges along with the capacity to develop original approaches and operational improvements.
Key job responsibilities
PartnerFocus:
Develop a thorough understanding of channel partner needs and pain points.
Drive delivery of studies and services that enable business and operational leaders to provide an exceptional partner experience.
Advocate for improvements to systems and processes that benefit both internal and external partners.
Manage operational SX:
Ensure partner satisfaction and that existing Service Level Agreement measures are met.
Drive process improvement and operational excellence by creating and managing core metrics improving SLAs and driving adoption of product features.
Stakeholder management:
Build relationships with internal teams and channel partners to understand business priorities and define shared opportunities
Influence stakeholders up to executive level to take ownership of issues and drive solutions to improve the partner experience.
Strategy & Innovation:
Set strategy and define priorities for the MCD program.
Drive roadmap prioritization and metric ownership.
UAT/Pilot Program Management:
Oversee the planning execution and analysis of User Acceptance Testing and Pilot Programs for new MCD features.
Gather and synthesize feedback to inform product improvements and gotomarket strategies.
Field Engagement:
Conduct regular site visits to partner channels and our facilities to gain firsthand insights into operational challenges and opportunities.
Use field observations to inform process improvements and strategic decisions.
About the team
AWD team is reinventing the 3PL warehousing and distribution space while leveraging and improving the core Amazon supply chain capabilities. We are in year 2 of our journey and very much operate as a startup within Amazon with new learnings everyday.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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