Fundraising Operations Associate
Fundraising Operations Associate
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1 Vacancy
Job Description
Job Details
Description
About WHYY
WHYY serves the Philadelphia region with trusted journalism eyeopening storytelling and intimate local arts programming. Our curiosity and commitment to this community is what drives our programming. Its also what drives our hiring.
Below youll find an employment opportunity in the fastpaced setting of the Philadelphia regions leading public media provider. The awardwinning professional staff of WHYY sets the bar high in television radio and online. Whether its preparing a program to air or a behindthescenes role in support all positions are vital to continuingand growingour impact in our community.
WHYY offers a voice to those not heard a platform to share everyones stories a foundation to empower early and lifelong learners and a trusted space for unbiased news. Learn more about ourSocial Responsibility Program. Its how we live.
About the Role
Overall fundraising operations support focused on gift and data processing including significant gift processing during seasonal busy periods.
Maintenance of the fundraising CRM (Revolution CRM by ROI Solutions Inc.) and its supporting systems including movement and coordination of data between/among the various platforms.
Assistance with upkeep of data quality throughout the fundraising ecosystem including both bulk and manual data management processes.
MAJOR DUTIES AND RESPONSIBILITIES
Assist with Gift Processing work as needed especially during heavy fundraising periods such as pledge drives and calendar and fiscal yearend periods including tasks such as: remote capture of live checks batch entry keying payments (inhouse mail receipts and caging vendor exceptions/rejects) eCRM pending queue matching and manual processing matching gift administration and other support as directed by the Gift Processing Supervisor and/or the Director of Fundraising Systems and Operations.
Run regular data maintenance routines including uploads/imports exports global adds and changes including:
Daily uploads of donation transactions from one or more external vendor platforms and internal processes such as payroll deduction
Adhoc monthly and annual source code uploads and corrections
Contact history uploads relative to direct mail and telemarketing pulls
Test upload and related processes in the demonstration database when new data sources or configurations require them
Reference Account and Transaction Maintenance functionalities in CRM to identify and conduct cleanup and deduplication processes and tasks.
Handle needed constituent record adjustments to biographical engagement and other key data driven by gift processing details return mail exception and other reports from vendor platforms and survey respondent data among others. Analyze information populating all appropriate data fields and utilizing publicly accessible online tools for information not readily available.
Conduct data cleanup and data entry projects as assigned.
Support Fundraising Systems and Operations other tasks and priorities as assigned.
Qualifications
Education: Any combination equivalent to a Bachelors degree (data management social science or related field).
Experience: One year experience in an office environment involving database and computer work.
Software/Technical Skills: Familiarity with database operations. Advancedlevel Microsoft Word and Excel skills are required with exposure to Microsoft 365 software in its entirety being ideal. The ability to selfteach certain systems and technology aspects using platform documentation and training videos is also required. Some exposure to data visualization applications is a plus.
Required Experience:
IC
Employment Type
Full-Time
