Customer Success Manager

Coast is reimagining the trilliondollar U.S. B2B card payments infrastructure with a focus on the countrys 500000 commercial fleets 40 million commercial vehicles and many million commercial drivers. The incumbent technologies that cater to these customers are decades old and drivers and fleets increasingly demand modern digital experiences and affordable and transparent financial services products. Coasts mission is to deliver them at a transformational scale beginning with the Coast Fleet and Fuel Card built on a cuttingedge spend management platform.

As a Customer Success Manager you will be a trusted advisor to our early customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Youll be responsible for understanding customer requirements implementing and onboarding new customers conducting product training driving adoption and retention and ensuring ongoing satisfaction.

Responsibilities:

• Manage all postsales activity for corporate customers through strong relationshipbuilding product knowledge planning and execution
• Develop a trusted advisor relationship with customers (Csuite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
• Work closely with your Account Executive counterpart to develop a joint success plan for your customers
• Constantly assess health checks for your customers to drive satisfaction adoption retention and reduce churn
• Serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value and retention
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
• Increase customer retention and ensure alignment by conducting regular checkin calls and Quarterly & Strategic Business Reviews
• Work closely with Product and Engineering on identification/tracking of enhancement requests
• Handle escalations and work across teams to resolve issues
• Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

Requirements:

• 23 years of experience in Customer Success Account Management or related customerfacing position within a rapidly growing SaaS company
• Must be able to come into an office (SoHo NYC) 34 days per week
• Strong communication skills
• Be able to think strategically problem solve and prioritize tasks and initiatives in a fastpaced environment
• Data driven mindset with attention to detail is a must
• High energy gogetter with fresh ideas who takes the initiative to get things done
• Bachelors degree preferred or similar work experience

Compensation

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits signing bonus and equity. Pay decisions are based on a number of factors including scope and qualifications for the role experience level skillset and balancing internal equity relative to other Coast employees. We expect the majority of the candidates who are offered roles at Coast to fall healthily within the range based on these factors.

• Salary range: $85000 $105000 annually
• Signing bonus
• Equity grant: commensurate with level determined at the discretion of the company with meaningful potential upside given the companys early stage
• Benefits overview:
• Medical dental and vision insurance
• Unlimited paid time off (vacation personal well being paid holidays)
• Paid parental leave
• $400 accessories allowance for home office setup to be spent on a keyboard mouse headphones etc.
• Free lunch every Friday

About Coast

Coast is reimagining the trilliondollar U.S. B2B card payments infrastructure with a focus on the countrys 500000 commercial fleets 10 million commercial vehicles and 4 million commercial drivers.

Coast is founded and led by Daniel Simon who previously cofounded Bread () a leading payments and credit technology firm backed by some of the worlds top VCs which was acquired for $500MM in 2020.

Coast has raised $165M in total funding our recent $40M Series B equity round was led by ICONIQ Growth with participation from Thomvest and also backed by top fintech and mobility venture funds including Accel Insight Partners Better Tomorrow Ventures Avid Ventures Bessemer Venture Partners BoxGroup Foundation Capital Greycroft Colle and premier angel investors including Max Levchin (Affirm) Josh Abramowitz (Bread) Jason Gardner (Marqeta) William Hockey (Plaid) Ryan Petersen (Flexport) and many others.

Check out our CEOs recent podcast interview with Primary Venture Partners and last years product/market deep dive on Fintech Layer Cake with Coast Founder Daniel Simon!

Coast is committed to diversity equity and inclusion. We are building a diverse and inclusive environment so we encourage people of all backgrounds to apply. Were an Equal Opportunity Employer and do not discriminate on the basis of race color gender sexual orientation gender identity or expression age religion disability national origin protected veteran status or any other status protected by applicable federal state or local law.