Sr. Support Engineer
Sr. Support Engineer
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$ 131893 - 156650
1 Vacancy
Job Description
Job Description: The Sr. Support Engineer at Northwestern Mutual Life Insurance Company in Franklin WI will apply customer and engineering best practices to analyze design develop deploy and support software and monitoring solutions. Drive strong performance and high availability to meet customer expectations. Own and drive customer engagement workflow including technical analysis and resolutions for escalated incidents service requests and problems. Perform software development and support in Front End Back End Cloud .net Java and Full stack. Provide application support and customer service industry methodologies including Proactive Support Use of Technology and Automation. Utilize application best practices including ITIL framework. Employ application tools including ServiceNow Zendesk Dynatrace and Elk. Participate in product planning sizing for application features to meet business needs and user expectations. Consult on rightsizing decisions software solutions and services design from customer perspective. Conduct code evaluations and contribute to the innovation of software solution development for legacy functionality. Coach and mentor employees to deliver continuous improvement and develop their professional skills and capabilities. Build and maintain relationships across Development Infrastructure Product and other Support stakeholders to deliver and improve teams effectiveness and efficiency. Telecommuting permitted up to 2 days per week. Salary $131893 $156650 per year.
Minimum Requirements: Bachelors degree in Computer Science Electronic Engineering or related field plus 6 years of experience as a support engineer or in a related occupation. Experience must include 3 years with each of the following: (1) software engineering debugging analysis and software documentation; (2) development and support in Front End Back End Cloud .net Java and Full stack; (3) application support and customer service industry methodologies including Proactive Support Use of Technology and Automation; (4) application best practices including ITIL framework; and (5) application tools including ServiceNow Zendesk Dynatrace and Elk.
Interested candidates send resume to Reference code 493 in the subject line.
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Required Experience:
Senior IC
Employment Type
Full-Time
