Sales Associate
Sales Associate
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Job Description
Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at LaZBoy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all WRITTEN Sales.
Responsible for creating sales utilizing exceptional customer service and knowledge of the LaZBoy selling process products and services. Strive to create longterm customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience observation and interaction with a LaZBoy Designer.
Training Pay: $15 $17 per hour for 26 weeks (no commissions; base rate varies by location)
Average Annual Earning Potential After Training: $50000 $70000 (inclusive of base and commission)
Job Description:
Are you looking for a place to make a great living AND make a difference
Do you have years of commission experience
We are looking for a Sales Associate to join our team!
At La ZBoy we are committed to improving our customers lives by helping them transform their houses into homes. Sales Associates at LaZBoy are paid hourly plus commission on written sales with NO COMMISSION CAP.
As a La Z Boy Sales Associate you will also enjoy excellent benefits including:
- Health Insurance through Blue Cross/Blue Shield
Dental and Vision Insurance
Paid Vacation
401k with match!
Paid Training
Our retail Sales Representatives bring a wide variety of sales and nonsalesrelated experience. We have previous high school and college athletes hotel/restaurant associates retail managers stayathome parents returning to work and much more! We hire for ambition attitude and ethics then train in furniture knowledge and sales process. We have the BEST customers in the world and are very selective about who we trust to care for them.
Responsibilities
Engage with customers to understand their needs and provide exceptional service
Drive sales by promoting products and services effectively
Manage time efficiently to meet sales targets and deadlines
Maintain accurate records of sales activities and customer interactions
Achieve or surpass store and individual sales goals annual operating benchmarks and personal objectives
Consistently execute the LaZBoy selling process and strive to provide a favorable experience to all customers
Maintain strong knowledge of features and benefits of existing and new product lines
Resolve customer inquiries and escalate appropriately when needed
Promote inhome design program
Maximize store promotions marketing initiatives and grassroots programs
Collaborate with support teams to ensure operational excellence
Ensure proper execution of all existing and new systems and administrative procedures
What is important to us in a Sales Representative:
A willingness and ability to learn quickly follow proven processes and care deeply about helping people
Commitment to bringing your best self to work every day
Ability to bounce back from rejection and not take it personally
Selfdiscipline excellent time management must be proactive and driven
A gogetter balance with ethical caring
Requirements:
18 years or older
Professional dress and appearance
Available evenings weekends and most holidays were closed Thanksgiving Christmas & Easter!
LaZBoy is an Equal Opportunity Employer M/F/D/V
If you are serious about making a great living helping people love their homes apply now and keep an eye out for a text or call from us were scheduling interviews now!
Training Pay: $15$17 per hour for 34 weeks
PostTraining Pay: $13.50 per hour plus uncapped commissions 1% 6% on all written sales.*If you are selling 100% of your goal per month with 30% Design Sales your average income will be around $63000 annually.
Employee Assistance program (EAP):
At La Z Boy our employees wellbeing is a top priority!
You will have access to talk confidentially with a licensed therapist (with topics such as: anxiety depression stress grief and relationships)
Access FREE and DISCOUNTED resources for mental health financial planning legal advice and caregiving referrals
Access to FREE online education resources
FREE online will documentation preparation
Help with better health care choices like claims billing fee negotiation and RNs who can explain diagnoses and treatments.
Employee Rewards:
BRAVO POINTS save up points rewarded by managers to spend on almost anything! From merchandise such as home supplies electronics apparel event tickets travel mastery classes and more NAME BRAND ITEMS!
REWARDS FOR TOP SELLERS
Employee Referral! Get rewarded for staffing at LaZBoy!
KEY RESPONSIBILITIES (other duties as assigned):
Drives Sales
- Contribute to store sales goals by selling furniture accessories and services offered by LaZBoy
- Promote the Design program & assist the Designer to achieve established Design program sales goals
- Consistently execute the LaZBoy selling process and strive to provide a favorable experience to all customers.
- Develop and utilize sales skills and principals including approach rapport building needs discovery customized portfolio presentations answering objections closing followup after sale service and continuing contact with all previous and potential customers
- Maximize store promotions marketing initiatives and grassroots programs
- Maintain strong knowledge of the features and benefits of existing and new product lines
Design Program
- Schedule professional home consultations to present customized room designs including sample fabrics furniture tables and accessory recommendations as well as the benefits of a professional installation service.
- Execute and champion the Design process following the established company guidelines
- Responsible for supporting design related functions in the store
Customer Focus
- Provide the highest level of customer service to all current and future customers
- Ensure that each LaZBoy customer has an informative and positive experience by using good customer service skills and knowledge of products while following the company selling process
- Effectively use Podium to ensure customer satisfaction and future followup
- Make sound business decisions to deliver customer satisfaction and promote team environment
- Provide support by being responsive to incoming phone calls and emails
- Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
People
- Maintain a positive working relationship with all store employees
- Assist to train coach and develop new peers on LaZBoy product knowledge and selling process/skills to achieve store sales goals
- Help promote and champion a culture of sales and service
Operational Excellence
- Assist with maintenance of the overall visual appearance of store this includes but is not limited to maintaining floor and/or showroom displays tagging products and accessories maintaining accessory catalogs and design center fabrics supporting floor moves and maintaining general store cleanliness
- Accurately complete order information collect deposits and fees keep orderly customer records and research customer payments and deliveries
- Responsible for accurately completing daily OnPoint system logs
- Show a sense of urgency enthusiasm and excitement with the store team and customers
- Maintain adequate knowledge of company standards product knowledge and internal processes and systems
- Consistently schedule deliveries with customers
- Responsible for opening and closing of the store
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent
- Previous selling experience and ability to close a sale strongly preferred
- Excellent communication customer service skills and organizational skills
- Strong interpersonal skills to effectively communicate build rapport and positively influence
- Demonstrated persuasion and negotiation skills
- Ability to effectively manage time and conflicting priorities
- Ability to effectively and productively with others as a team
- Ability to work the schedule and hours dictated by business needs
- Ability to work evenings weekends and holidays as required
- Initiative to meet assigned goals missions and objectives and motivated to achieve more
- Strong attention to detail
- Proficient in the use of Microsoft Office including Word Excel Outlook and PowerPoint
PREFERRED REQUIREMENTS:
- Bachelors degree in Business or a related field
SUPERVISORY RESPONSIBILITIES: None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
- Ability to lift and/or carry up to 50 pounds.
- Ability to stand for long periods of time.
- Nearly continuous use of repetitive hand motions hearing and listening.
- Often required to sit walk bend and stoop
- Subject to inside environmental conditions
- Ability to pass background and drug screen.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice.
At LaZBoy we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision were sharing key information about our pay practices.
What You Can Expect:
- Training Pay:$15 $17 per hour for 26 weeks (no commission)
- Average Annual Earning Potential After Training:$50000 $70000 (inclusive of base and commission)
- Total Compensation Range: $22880 $80000 (will not pay less than state/local minimum wage requirements)
PostTraining Pay:
- Base Pay: $11 15 / hour (varies by store location)
- Commission: UNCAPPED commissions on written sales
- 1 6% in commissions on monthly sales based on sales achievement vs goal commission % increases as performance to goal increases.
The Total Compensation Range is at least the local applicable minimum wage and up to the highearning average target for this role. Individual pay is based on various factors including geographic location personal performance and relevant qualifications experience skills and education. By providing our salary ranges and total compensation details we aim to foster understanding and confidence in our pay practices.
Weekly Hours:
40Work Shift:
Benefits for employees in the US:
Benefit offerings to employee and their families include: Medical Vision Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 911 paid holidays each year two weeks prorated vacation as a new hire and either personal time (nonexempt only) or state mandated sick time. More information can be found via: Benefits Guide for US Employees
At LaZBoy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling.
Required Experience:
IC
Employment Type
Full-Time
