Site Front Desk Assistant

Home is the foundation for everything in life. Since 1971 our model has been about supporting residents in finding stability and achieving their goals. Its why were more than housingwe combine quality affordable homes with our onsite Advantage Servicesbecause we believe that all people can thrive with the right support and opportunities. Today over 13000 peoplefamilies seniors veterans and people with disabilities and other barrierscall a CommonBond community home. Our core values are Respect Integrity Partnership InnovationandExcellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you please consider joining our team.

Why CommonBond Communities

• Worklife balance
• Employee referral program
• Benefits based on eligibility: Health insurance Dental Vision PTO Sick Time Floating Holiday Employer matching 401(k) STD/ LTD Life insurance and a variety of employeepaid benefit options
• A respectful and growthoriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development
  
  

Salary Range:$19.00 Per Hour

CommonBond Communities invites qualified applicants to apply for the Site Front Desk Assistantpositionat Seward Tower West in Minneapolis Minnesota. The position attends to resident needs and their guest. The position supports 1 property with a total of 320 units. The primary responsibility of the Site Front Desk Assistant is to assist the Property Manager and Assistant Property Manager with the daily operations of the community by coordinating the marketing rental and occupancy along with a strong focus on customer service and community relations. In addition this position requires daily administrative duties concerning the management office and the apartment community.

ESSENTIAL FUNCTIONS

• Answers and directs incoming phone calls visitors and residents and takes phone messages.
• Answers general inquiries about programs services and site amenities and promotes the site to the general public.
• Maintains confidentiality of all correspondence or documents.
• Follows all policies and procedures to maintain a safe and secure environment.
• Maintains resident relations to ensure the proper image of the site staff and CommonBond Communities.
• Refers residents to services staff and programs as needed.
• Provide access to the building as appropriate for emergency personnel service deliveries etc. as needed.
• Attends to building janitorial needs as directed or in response to emergencies.
• Maintains the visitor signin logbook and updates management staff on visitor issues.
• Maintains the key signout log for program services.
• Receives and assists with resident complaints and reports to the property or assistant property manager.
• Assists with recording resident requests for maintenance work.
• Addresses resident concerns promptly and reports them to the property manager.
• Compliance with all fair housing laws.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Excellent verbal written and interpersonal skills.
• Two years experience working with front desk/property monitoring environment or equivalent.
• Knowledge of MS Office Suite (Word Excel) applications.
• Detailoriented; able to manage multiple projects and/or tasks.
• Demonstrated ability to maintain an accurate filing and recordkeeping system.
• Knowledge and ability to work with diverse economic racial and cultural populations.
• Knowledge of safety and security processes and procedures.
• Deescalation and negotiating techniques.
• Ability to respond to emergencies in a calm professional manner.
• Ability to answer a multiline phone system
• Must have access to reliable transportation

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods.
• Ability to lift to 25 pounds unassisted.
• Use hands repetitively to finger handle feel or operate standard office equipment.
• Ability to reach above and below shoulders.
• Ability to bend at the waist kneel and stoop.
• Ability to stand for extended periods.
• Ability to walk and climb steps indoors and outdoors in daylight and evening hours.