Director, NPS Global Business Effectiveness Planning & Pharmacy

Job Description Summary

This position will be located at the East Hanover NJ site and will not have the ability to be located remotely. This position will require 30% travel as defined by the business (domestic and/ or international).

The Director of Novartis Patient Support Global Business Effectiveness Planning & Pharmacy is a key role responsible for developing and managing the longterm strategic business planning to ensure Novartis Patient Supports (NPS) global organizational effectiveness cost efficiencies and building out a phased approach to utilizing a pharmacy as part of NPS. The primary focus will be on managing the 35 year strategic plan optimizing cost effectiveness and ensuring organizational effectiveness across global sites to deliver an enhanced customer experience NPS including the Patient Support Center (PSC). In addition the scope will include adding an enterprise pharmacy operation to NPS

Reporting directly to the VP LCM Launch Excellence this role will collaborate closely with strategic leads across NPS to develop comprehensive strategies that align with the goals and objectives of the PSC NPS and NovartisUS business. The Director of Business Effectiveness & Planning will play a vital role in shaping the future success and growth of NPS and the PSC driving operational excellence to continue enhancing a superior customer experience.

The Director will be responsible for the endtoend setup of a pharmacy operations. This includes knowledge in obtaining necessary licenses experience in setting up operations ensuring compliance with all regulations and developing a robust logistics and customer service framework.

Job Description

Key Responsibilities:

• Prioritize longterm strategic planning with a 35 year time horizon for NPS and Novartis business planning around organizational site strategy and optimization.
• Drive greater alignment of NPSs impact remit objectives and goals by outlining and supporting the strategic narrative through global organizational strategy.
• Champion the key pillars of operational effectiveness cost efficiency and customer experience as a key strategic mind for NPS on site relationships.
• Understand financial costing structures by site including billing sitespecific workforce planning and mange site performance metrics
• Develop and maintain handbooks for NPS / NOCC engagements including initiative assessment site openings location capabilities cultural onboarding introduction to international operations guide (etc.) and lead trainings as needed to drive bestinclass international collaboration and site management
• Regulatory Compliance: Understand necessary licensure requirements and ensure compliance with federal and state regulations including HIPAA and FDA requirements.
• Operational Setup: Establish the design of the pharmacys physical and digital infrastructure including selecting and setting up pharmacy management software inventory systems and secure storage solutions.
• Logistics Management: Develop and implement efficient logistics and delivery systems to ensure timely and accurate delivery of medications.
• Financial Management: Manage the development and maintenance of the overall budget and work with cross functional stakeholders such as Finance Vendor Management and Leadership.

Essential Requirements:

• Education: Bachelors Degree required; advanced degree preferred (e.g. MBA MHA Pharm. D)
• Minimum of 6 years of experience in pharmacy practice or patient services / consulting in healthcare with at least 2 years in a management role. Experience in mail order or online pharmacy is highly preferred
• Proven experience in strategic planning preferably in a leadership role. Strong understanding of costsaving strategies and optimizing organizational effectiveness.
• Experience in managing highlymatrixed organizations and adept at stakeholder management including working with executive leadership
• Exceptional communication and interpersonal skills enabling effective collaboration across teams.
• Strategic thinker and skilled at connecting the dots between functional goals global site impact NPS organizational goals and NovartisUS business objectives. Proven ability to prioritize and manage multiple projects without compromising quality.
• Proficiency in pharmacy management software knowledge of logistics and supply chain management. Strong consulting mindset and ability to create solid strategic plans and presentations for overall Pharmacy Strategy.
• Compliance Knowledge: Indepth understanding of federal and state pharmacy regulations and licensing requirements

The pay range for this position at commencement of employment is expected to be between $185500 and $344500 per year ; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an email to or call 1(877)and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$185500.00 $344500.00

Skills Desired

Analytical Skill Artificial Intelligence (AI) Business Development Business Partners Business Strategy Change Management Data Analytics Decision Tree (Forecasting Model) Finance GoToMarket Strategy Influencing Skills Leadership Management Consulting Pipeline (Software) Senior Management Strategic Planning