Infrastructure & Research Technology Support Specialist
Infrastructure & Research Technology Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System twoyear institutions will also view open positions and apply within Workday by searching for Find Jobs for Students.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.
Closing Date:
Type of Position:
Professional Staff Project/Program Administration
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
Division of Agriculture of the University of ArkansasThe University of Arkansas System Division of Agriculture is a state wide campus with faculty based on University campuses at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES) and is home to more than 1400 employees. The Division was established in 1959 and is headed by the VicePresident for Agriculture. The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration. As an employer the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy worklife balance.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
If you have a disability and need assistance with the hiring process and require reasonable accommodations please contact the Divisions Office of Inclusion Access and Compliance at .
For general application assistance or if you have questions about a job posting please contact Human Resources ator.
Department:
IT Information Technology
Departments Website:
Summary of Job Duties:
The Infrastructure & Research Technology Support Specialist plays a critical role within the University of Arkansas Division of Agriculture (UADA) Division Information Technology Services (DITS) team. This position supports the implementation maintenance network infrastructure and all research technologies across all supported UADA departments and programs. The Infrastructure & Research Technology Support Specialist position is responsible for implementing and supporting the needed technology for research and academic support while also supporting critical IT infrastructure for operational needs which includes but is not limited to network equipment maintenance indoor/outdoor wireless network support research software support server support building security systems etc. This role supports technologies used by UADA faculty staff and students while executing technology strategies that support the institutions mission. This position provides enduser support (e.g. computer technical support software application support printer/scanner/copier support) to users on the Fayetteville main campus the UADA Shult Agricultural Research & Extension Center Research stations and the Arkansas Agricultural Experiment Station headquarters and surrounding facilities. This position will support special projects related to startup research projects that further the mission of UADA. This role will also assist with ITS Help Desk coverage providing general enduser problem resolution for Division and University owned hardware and software.
Key Responsibilities:
EndUser Support: Provide desktop computer laptop computer mobile device and accessory/peripheral support to UADA endusers at all supported locations. This will require some handson inperson support while also requiring some remote support as well.
Technology Integration & Management: Oversee the deployment and maintenance of technology infrastructure supporting research and academic activities including classroom technology support. Ensure the integration of new technologies to enhance teaching learning and research.
Research Support and Innovation: Facilitate faculty and student use of technology in research and academic settings. Promote and support innovative uses of technology in instruction and research. Provide training and support for research software and tools. Assist in the development of data management plans and research data repositories.
Collaboration and Communication: Communicate effectively with stakeholders to understand their technological needs and provide solutions.
Training and Development: Design and deliver training programs for faculty and staff on the use of academic technologies in classrooms conference rooms auditoriums laboratories etc. Promote best practices in the use of technology for teaching and research. Train key IT personnel on the UADA DITS team to ensure academic and research technologies are supported properly by UADA DITS Helpdesk and Field Operations teams. Stay current with emerging technologies and trends in higher education.
This position reports to the UADA Division Information Technology Services Director of Infrastructure & Research/Academic Technologies. The position is based in Fayetteville Arkansas and will require some travel across the state.
Qualifications:
Minimum Qualifications:
Bachelors degree in appropriate Information Technology Educational Technology or with an emphasis on Information Technology.
Preferred Qualifications:
Strong understanding of the organizations goals and objectives.
Minimum of 1 year of experience supporting endusers in a higher education environment.
Exceptional interpersonal skills with a focus on listening and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as .
Ability to absorb and retain information quickly.
Ability to present ideas in userfriendly language to nontechnical staff and end users.
Keen attention to detail memory of patterns and interest in problemsolving.
Proficiency in English.
Ability to effectively prioritize and execute tasks in a highpressure environment.
Must be able to manage multiple projects/tasks concurrently prioritize requests and complete assignments within an estimated timeframe.
Solid relationship management and performance management skills.
Ability to motivate and direct team members.
Skilled at organizing prioritizing and multitasking.
Excellent written and verbal communication skills.
Knowledge Skills & Abilities:
Be able to work with users faculty contractors and University IT Services at the University of Arkansas.
Familiarity with specific software industry standards or relevant regulations.
Also be able to read drawings and site surveys.
Proficiency in using tools techniques or methods such as data analysis project management or customer service.
Ability to manage and coordinate work with contractors and vendors.
Natural aptitudes or talents such as problemsolving critical thinking or leadership.
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Preemployment Screening Requirements:
Criminal Background CheckThe University of Arkansas System Division of Agriculture may conduct preemployment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent nondiscriminatory manner consistent with the state and federal law.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Manipulate items with fingers including keyboarding Repetitive Motion
Frequent Physical Activity:
Climbing Driving Kneeling Lifting Sitting Standing Talking Walking
Occasional Physical Activity:
Climbing Driving Hearing Lifting N/A Sitting Standing Talking Walking
Benefits Eligible:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
