Training Support Supervisor

Job Summary:

The Training Support Specialist ensures operations administration and support for all departments within the Talent Development Department. This position also supervises The Training Support Specialists.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the companys mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing selfdevelopment.

What can HOLT Group offer you

• A competitive salary commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care 401(k) matching & ProfitSharing plan (ROTH and traditional) paid holidays and a frontloaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.

Qualifications and Requirements:

• Bachelors degree in Education Leadership Human Resources Business Management or related field required.
• Minimum three years of related experience or an equivalent combination of education and experience required.
• Excellent leadership with the ability to positively motivate manage and develop employees.
• Knowledge as well as practice of principles of adult learning and needs assessment techniques.
• Knowledge of best practices in use of technology for teaching and learning industry standards terminology instructional design and technical requirements.
• Excellent verbal written and communication skills.
• Sound decisionmaking and judgment skills.
• Proven customer service skills.
• Displays attention to detail and focuses on accurate of work results.
• Demonstrates and utilizes effective needs analysis project management course development and evaluation skills.
• Ability to work effectively with webbased systems and external vendor help desk support.
• Ability to work on multiple projects and deal effectively with employees and management.
• Ability to work effectively with webbased systems.
• Ability to complete Holts VBL Classes to include: DISC POP SLII Conflict Resolution and Influencing and successfully apply the tools.
• Ability to produce quality results using rapid development models and tools.

Essential Functions:

• Models promotes reinforces and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools including SLII models and processes to ensure alignment with our Vision Values and Mission.
• Designs and develops training support policies/programs tailored to meet the learning needs of HOLT Groups employees; consistent with the companys short and longterm business plans.
• Manages various projects for Talent Development programs.
• Supports the Cornerstone system administration including system releases updates and analyze system functionality.
• Develops content online material and assessments to support learning objectives.
• Provides ESP administration and support for all departments.
• Recommends learning design technology and instructional delivery.
• Manages timecards and expense reports and conducts performance reviews for direct reports.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards.
• Performs other duties as assigned.

Supervisory Responsibilities:

• This position directs and manages the Talent Development Training Support Specialist. Responsibilities include but are not limited to interviewing hiring and training employees; planning assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 15% travel.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.
• This role frequently communicates with others must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and printers.
• Occasionally moves or transports items weighing up to 25 pounds.

Work Environment:

• Work primarily performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

Required Experience:

Manager