Cust Srvc Specialist II-III (118892)
Cust Srvc Specialist II-III (118892)
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Salary Not Disclosed
1 Vacancy
Job Description
Work Place Flexibility: Onsite
Legal Entity:Entergy Louisiana LLC
JOB SUMMARY
This position will provide multifaceted business and entrylevel analytical support to revenue growth teams. Responsibilities typically include tracking projects and programs associated with senior management administrative support accurately producing a variety of reports and presentations graphics and spreadsheets preparing and/or updating functionally related reports and records and developing and/or participating in special projects. This position will build customer loyalty by providing superior service to meet or exceed the needs and expectations of all internal and external customers.
JOB DUTIES/RESPONSIBILITIES
- Provide support to the departments leadership with a variety of administrative tasks and timesensitive activities in responding to internal and external inquiries.
- Provide essential administrative support to the team including planning organizing and executing teambuilding initiatives meeting logistics and events.
- Facilitating the execution of agreements/contracts and maintaining repository of the agreements.
- Order office supplies and coordinate with vendors and invoicing as needed.
- Assist in onboarding new team members.
- Support departmental projects and provide general administrative assistance.
- Coordinate Annual Records Management for the team.
- Promote a healthy work environment by supporting company initiatives related to mental and physical wellbeing.
- Provide planned outage support & coordination to the industrial accounts team.
- Ability to interface with all levels of management including executives.
- Review customer accounts using Entergy customer account systems.
- Manage correspondence and routine documents and presentations given minimal direction. Prepare documents spreadsheets presentations newsletters interoffice correspondence and copies.
- Work on other assigned duties as necessary within the scope and consideration of minimum job requirements.
- Must be a selfstarter and a motivated and dependable team player.
- Desired:Knowledgeable in MS Office products Salesforce AI tools and social media experience. Strong interpersonal and communication skills.
Minimum experience required of the position
- Customer Service Specialist II 5 years within a customer service environment.
- Customer Service Specialist III 5 years within a customer service environment.
Minimum knowledge skills and abilities required of the position
Must be skilled in negotiations and be able to maintain professional posture and composure when dealing with difficult situations or customers. Strong skillset with Microsoft Office toolkit for the purpose of producing accurate and concise reports analyses and presentations suitable for use with executives regulators and key constituents outside of the Company. Skilled in managing multiple projects with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met. Must demonstrate willingness to take ownership of assignments and issues working to closure while facilitating and coordinated resources needed for proper resolution. Strong written and verbal skills are necessary.
Any certificates licenses etc. required for the position
None
Primary Location: LouisianaBaton RougeLouisiana : Baton Rouge
Job Function: All Other Jobs
FLSA Status:
Relocation Option: No Relocation Offered
Union description/code:
Number of Openings: 1
Req ID: 118892
Travel Percentage:Up to 25%
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
