Guest Services Supervisor

The Guest Services Supervisor plays a crucial role in the success of the resort as an ambassador of the property representing the Guest Services Department. As part of the Auberge family you will be responsible for providing highlevel service for our guests at Wildflower Farms.  You will shine by being a motivated team player while driving results and providing outstanding guest service every day. The Guest Services Supervisors assist to lead the Front Office & Itinerary Design Pre Arrival aspects of the property. 

Core Responsibilities

• Represent the Guest Services day to day operation by preparing the Front Office team for VIP Arrivals Group Arrivals & Departures and more
• Equip Front Office team with necessary support resources and preparation to handle department specific billing issues high expectation guests and all guest facing issues 
• Train Guest Services team members on daily and monthly training topics including safety and security protocols while enforcing department specific service standards
• Enhance the quality of services provided and ensure existing procedures are in compliance with the rules and regulations per Company policies
• Address guests concerns in a timely manner to ensure all requests are attended to for complete resolution
• Assist Front Office management by providing support in the creation of weekly Front Office schedule
• Participate in the daily weekly and monthly department meetings and provide constructive feedback regarding performance of Guest Services team 
• Work together with Front Office leadership to ensure all documents and materials are up to date
• Delegate work according business demands and task priority
• Inspire team environment and motivate others to deliver quality service 
• Provide clear communication to Front Office leadership regarding daily operations 
• Execute tasks assigned by Front Office leadership
   

Pay Rate: $25/hr 

Qualifications :

• 2 years experience in a luxury hotel or resort
• Adaptability strong organization and time management skills
• Clear and strong communication working with all departments of the hotel
• Exercise the ability to supervise and lead a team of 10 
• Flexibility to work weekends holidays and varied shifts

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Fulltime