Collections Specialist (2186)
Collections Specialist (2186)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Collections Specialist
Location: Marlborough MA
Hours: 8:30 AM 5 PM Hybrid Schedule
OVERVIEW
Communicate with customers in various stages of collections to maximize collections results and minimize collections expense. Provide superior customer service by building relationships with customers and adding value to every interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for collection and resolution of overdue invoices.
Make daily collections calls to identified accounts.
Answer calls from customers in a responsive timely and accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize troubleshooting skills to resolve customer problems and to minimize escalated calls and research.
Generate aging reports and identify customers past due provide commentary on past due balances for management review.
Maintain and deliver high customer service standards when interacting with internal sales organization and customers.
Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering.
Prepare billing adjustments request refund checks and followup disputes.
Collaborate with Sales and Contracts to resolve credit issues.
Monitor payments and follow up in a timely manner.
Maintain initiative and a willingness to improve processes with an emphasis on customer service.
Serve as backup for the Billing and Collections Administrator preparing and send invoices and statements as needed.
Serve as backup for the Customer Satisfaction Specialist answering customer calls identifying issues resolving customer issues escalating to management for assistance with resolution.
MINIMUM QUALIFICATIONS
Previous experience in a similar role preferred.
Good numeracy skills.
Strong proactive communicator with the ability to influence others.
Ability to produce high quality work under pressure and within tight timescales.
An ability to work within tight deadlines and manage time effectively.
Strong team player with flexible attitude to work priorities.
Excellent written and verbal communication skills.
Good computer skills (MS Office applications).
SALARY & BENEFITS
At Optos we offer a highly competitive compensation and benefits package.
Participation in the company bonus plan.
EQUAL OPPORTUNITIES EMPLOYER
Equal opportunity employer including disability and veteran status.
If you feel you have the necessary skills and experience and want to join a great team please click on the Apply button!
Required Experience:
Unclear Seniority
Employment Type
Full Time
