Operations Analysis and Performance (OAP) Analyst
Operations Analysis and Performance (OAP) Analyst
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1 Vacancy
Job Description
About Us
Endeavor Air a whollyowned subsidiary of Delta Air Lines takes pride in delivering a safe reliable and customerfocused travel experience. Flying as Delta Connection Endeavor operates130 regional jets on 700 daily flights to 126 destinations in the United States Canada and the Caribbean.
Endeavor is headquartered in Minneapolis Minn. with hub operations located in Atlanta Cincinnati Detroit Minneapolis New York and RaleighDurham and 11 maintenance bases across our network. At the heart of our operation over 5000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.
Our Culture
We know that our people are our greatest assets and we are committed to building a culture where employees love coming to work each day. At Endeavor Air we foster a diverse culturallyrich and safe workplace where employees are treated with dignity and respect. With a culture built on safety excellence and teamwork Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotesan inclusive environmentin all aspects of the airline and our operation. As an EEO employer we provide opportunities for all qualified candidates without regards to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status.
Overview
The Operations Analysis and Performance (OAP) Analyst supports the OAP mission to deliver precise analysis and comprehensive reporting of operational data aiding Endeavors commitment to continuous improvement through datadriven decisionmaking.
Responsibilities
- Design develop and optimize reporting and analytics using Tableau Power BI and other analytics tools to generate insightful dashboards reports and visualizations for executivelevel presentations.
- Develop and maintain automated reports dashboards and analyses to support divisional and operational leaders.
- Understand the needs of the business prototype data analytics solutions and tools deploy enhancements and coordinate with relevant business units to ensure sustainable solutions.
- Assist in tracking and reporting operational safety and customer service KPIs to help the company meet its goals and provide valuable service to customers.
- Audit data to ensure accuracy; proactively identify and elevate solutions where inconsistencies may exist.
- Collaborate with senior leadership to create and monitor divisional and base performance goals and scorecards.
- Conduct decision science projects using statistical modeling to address questions from senior leadership and drive decisionmaking including developing predictive models and providing actionable insights.
- Support Department of Transportation (DOT) reporting responsibilities through coordination with Delta Air Lines data validation and DOT report creation.
Other Duties
- Other duties as assigned.
Supervisory Responsibilities
- No direct reports.
Competencies Required
Ethics and Values Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
Knows our Business Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
Building Trust & Decision Making Treats all team members in a respectful courteous and professional manner and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
Drives For Results by Inspiring Others Develops clear workable plans with timelines goals and ways to measure results. Fosters engagement across different teams.
Know your Team & Leading People Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.
Qualifications
- Bachelors degree in Data Science Analytics Statistics or a related quantitative field or a combination of education and related experience.
- 12 years of experience in an analyst role preferred.
- Proficiency in SQL.
- Experience creating dashboards in Tableau Power BI or similar applications.
- Experience in Python SAS Microsoft Excel and/ or other database interface tools and languages is a plus.
- Airline industry or operational experience preferred.
- Strong ability to multitask efficiently and effectively within given time parameters.
- Strong interpersonal skills with a focus on communication and problem resolution.
- Reliable selfmotivated and possessing a positive attitude.
- Ability to work in a highprofile environment with fluid priorities ambiguity and aggressive deadlines.
Work Environment & Physical Demands
- Fulltime exempt position.
- Can involve long periods of sitting. Computer work repetitive motion such as typing.
- Subject to critical deadlines.
- Minimal physical exertion such as: pulling pushing reaching bending standing walking and light lifting of boxes bags files and electronic equipment not in excess of 30 lbs.
- Some travel may be required.
What We Offer
Providing worldclass service to our customers starts with providing worldclass benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
- Free or reducedrate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
- Comprehensive Medical Dental and Vision Plans
- 401(k) with Company Match starting on Day 1
- Operational Performance Rewards (OPR) Program
- Life and AD&D Insurance Short and Longterm Disability Flexible Spending Accounts (FSA) and voluntary supplementary benefit options
FLSA Status
Minimum Position Pay Range
Maximum Position Pay Range
Required Experience:
IC
Employment Type
Full-Time
