drjobs Business Process Manager

Business Process Manager

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1 Vacancy
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Job Location drjobs

Orlando, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

 

We are seeking a resultsoriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency service quality and customer experience. This role is critical in optimizing and futureproofing business operations by analyzing redesigning and improving key processes across the organization. You will work closely with crossfunctional teams to build consensus foster a culture of continuous improvement and implement intelligent solutions that enable longterm success. If you are passionate about simplifying complexity driving transformation and delivering scalable outcomes this is your opportunity to make a lasting impact. 

 

What you get to do in this role:

  • Lead discovery workshops and map current and futurestate processes using industrystandard modeling techniques (e.g. BPMN 2.0 value stream mapping). 
  • Drive endtoend process transformation initiatives from assessment through to benefits realization. 
  • Translate business needs into clear process operational and system requirements. 
  • Use data benchmarks and best practices to identify inefficiencies bottlenecks and highimpact improvement opportunities. 
  • Define track and embed process performance metrics (KPIs) into business dashboards to monitor process health and outcomes. 
  • Conduct structured root cause analysis aligned with Lean Six Sigma methodologies. 
  • Establish and maintain process documentation frameworks that support governance compliance and continuous improvement. 
  • Lead targeted communication change management and training to ensure adoption and longterm sustainability. 
  • Identify and prioritize automation opportunities (e.g. RPA AIdriven workflows) and collaborate with technical teams to implement scalable solutions. 
  • Conduct regular reviews to monitor process maturity compliance and continuous improvement opportunities. 

 


Qualifications :

To be successful in this role you have:

  • Over 8 years of experience in Business Process Improvement business analysis or operations optimization in a technologyfocused environment. 
  • Proficient in BPMN 2.0 process modeling. 
  • Strong analytical thinking facilitation and communication skills. 
  • Handson experience with Lean and Six Sigma methodologies (e.g. SIPOC value stream mapping). 
  • Working knowledge of Agile practices and software delivery lifecycle. 
  • Experience using process modeling tools such as Visio Lucidchart or similar. 
  • Ability to manage multiple priorities and engage stakeholders at all levels. 

 Preferred Qualifications: 

  • Certified Business Process Professional (CBPP) or equivalent certification. 
  • Lean Six Sigma Green or Black Belt. 
  • Experience with process mining or AIenabled workflow platforms (e.g. Signavio Celonis ProcessMaker). 
  • Familiarity with decision modeling (DMN) and modern workflow automation platforms. 
  • Experience with Agile delivery frameworks (e.g. Scrum Kanban). 

 

Education/Certification: 

  • Bachelors degree in management information systems (MIS) Industrial Engineering or a related field preferred.  
  • Equivalent professional experience will also be considered. 

 

JV20

  


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 


Remote Work :

Yes


Employment Type :

Fulltime

Employment Type

Remote

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