Business Process Manager
Business Process Manager
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1 Vacancy
Job Description
We are seeking a resultsoriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency service quality and customer experience. This role is critical in optimizing and futureproofing business operations by analyzing redesigning and improving key processes across the organization. You will work closely with crossfunctional teams to build consensus foster a culture of continuous improvement and implement intelligent solutions that enable longterm success. If you are passionate about simplifying complexity driving transformation and delivering scalable outcomes this is your opportunity to make a lasting impact.
What you get to do in this role:
- Lead discovery workshops and map current and futurestate processes using industrystandard modeling techniques (e.g. BPMN 2.0 value stream mapping).
- Drive endtoend process transformation initiatives from assessment through to benefits realization.
- Translate business needs into clear process operational and system requirements.
- Use data benchmarks and best practices to identify inefficiencies bottlenecks and highimpact improvement opportunities.
- Define track and embed process performance metrics (KPIs) into business dashboards to monitor process health and outcomes.
- Conduct structured root cause analysis aligned with Lean Six Sigma methodologies.
- Establish and maintain process documentation frameworks that support governance compliance and continuous improvement.
- Lead targeted communication change management and training to ensure adoption and longterm sustainability.
- Identify and prioritize automation opportunities (e.g. RPA AIdriven workflows) and collaborate with technical teams to implement scalable solutions.
- Conduct regular reviews to monitor process maturity compliance and continuous improvement opportunities.
Qualifications :
To be successful in this role you have:
- Over 8 years of experience in Business Process Improvement business analysis or operations optimization in a technologyfocused environment.
- Proficient in BPMN 2.0 process modeling.
- Strong analytical thinking facilitation and communication skills.
- Handson experience with Lean and Six Sigma methodologies (e.g. SIPOC value stream mapping).
- Working knowledge of Agile practices and software delivery lifecycle.
- Experience using process modeling tools such as Visio Lucidchart or similar.
- Ability to manage multiple priorities and engage stakeholders at all levels.
Preferred Qualifications:
- Certified Business Process Professional (CBPP) or equivalent certification.
- Lean Six Sigma Green or Black Belt.
- Experience with process mining or AIenabled workflow platforms (e.g. Signavio Celonis ProcessMaker).
- Familiarity with decision modeling (DMN) and modern workflow automation platforms.
- Experience with Agile delivery frameworks (e.g. Scrum Kanban).
Education/Certification:
- Bachelors degree in management information systems (MIS) Industrial Engineering or a related field preferred.
- Equivalent professional experience will also be considered.
JV20
Additional Information :
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
