Senior Strategic Content Manager

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our products to do it. 

Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them. 

The Senior Strategic Content Manager (Sr. Manager) is a critical role within Digital Technology Experience (DTX) reporting to the Director DT Engagement and Communications. This role sits at the intersection of strategy storytelling and operationsideal for someone who can zoom out to see the big picture and zoom in to refine individual words. 

Key Responsibilities 

DTX Communications Strategy Lead  

• Acts as the communications lead for the DTX Vice President serving as strategic communication counsel for the organization.  

• Partner closely with the DTX VPs Chief of Staff driving management and execution of strategic events communications and other special projects. 

• Create manage and own the DTX brand and content strategy including ideation stakeholder management and final delivery and ongoing management.  

• Work across the DTX ecosystem to drive communications and engagementfocused initiatives impacting DTX employees and partners.   

• Develop high quality content for a wide range of channels and audiences (executives partners and end users).  

• Develop understanding of the inner workings of communication tools systems and processes becoming a SME and driving decisions that strengthen DTX communications infrastructure.  

• Own ambiguous projects continuously seeking context that will help you develop wellreasoned timely solutions.  

• Build bridges and work beyond organizational boundaries on a global scale.  

• Develop strategic narratives and communications assets for DTX leadership that advance DTXs internal brand (e.g. slides talking points websites newsletters etc.).   

• Provide endtoend management of complex project work focused on communications and engagement. 

• Support the DTX employee experience by developing engaging content supporting strategic events enhancing employee recognition programs facilitating new learning opportunities and other projects and initiatives. 

DT Engagement and Communications Support  

• Work to support and execute projects as assigned by the Director DT Engagement and Communications.  

• Partner with key stakeholders and leadership to provide strategic counsel regarding the creative process understand their pain points and objectives and consult on potential solutions. Communicate key updates risks and plans to stakeholders and crossfunctional partners including senior management.  

• Support the DT employee experience by developing engaging content supporting strategic events enhancing employee recognition programs facilitating new learning opportunities and other projects and initiatives. 

Strategic Content Recommendations  

• Partner with adoption strategists change managers and other DT and DTX partners and stakeholders to provide content writing and other support.   

• Partner closely with Senior Visual Communications Designer act as the representative of the creative team building effective partnerships with the company creative team and all internal and external partners. 

• Lead endtoend creation of creative deliverables to increase awareness and understanding achieve strategic alignment and fulfillment increased user comprehension and adoption ensure strategic alignment across creative deliverables and maintain connection and intention across deliverables and initiatives.     

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• A selfdriven team playerwho confidently connects dots to drive communicationsand manages multiple projects at once while maintaining a laser focus on priorities. 
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality 
• A datadriven creative problem solverwho is passionate about elevating the employee experience and creating a culture of inquisitiveness and factbased decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity. 
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo.  

Requirements for the role: 

• 8 years in corporate communications including writing and editing 
• 8 years of experience in global and crossfunctional program management 
• Experience executing complex highprofile strategic communications from end to end preferably in the tech space 
• Excellent communications program management and stakeholder management abilities including excellent persuasion and presentation skills 
• Advanced level MS Office (Powerpoint Excel Word) and creative development skills to rapidly develop visually and verbally engaging deliverables 
• Bachelors degree or equivalent experience 

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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