Senior Client Success Manager - Fraud Solutions

We are thrilled to announce that Experian has acquired NeuroID. Since 2023 NeuroID has partnered with Experian to provide the latest behavioral analytics combating identity theft and advanced fraud attacks. Now as part of Experians CrossCore on the Experian Ascend Technology Platform we continue to lead the charge in proactive fraud detection and seamless user experiences.

The Senior Client Success Manager (CSM) helps ensure customer satisfaction and guides longterm relationships. You will work with customers to understand their needs identify opportunities for growth and provide strategic guidance. You will work with sales product and delivery team members to identify client needs explain the technical and functional aspects of any products and services being offered and manage internal processes essential for a successful client engagement.

You will report to the Director of Client Success.

Youll have the opportunity to:

• Cultivate partnerships with clients for existing solutions providing strategic guidance and tailored solutions.
• Guide customer adoption and satisfaction by delivering value and mitigating churn risks.
• Be a trusted advisor collaborating on roadmaps to achieve desired outcomes and ROI.
• Identify growth opportunities and work with clients and sales team to accelerate expansion initiatives.
• Represent customer interests and foster teamwork within Experian providing valuable feedback to guide improvements across sales services and product teams.
• Monitor customer health metrics and KPIs to address risks and opportunities; create monthly reports on customer status risks and expansion potential.
• Conduct or coordinate postimplementation training sessions and provide resources to ensure clients use the Experian solutions.
• Collaborate with customer stakeholders to facilitate successful adoption.
• Demonstrate knowledge of typical fraud strategies and concerns in the marketplace.
• Deliver client support by managing issue resolution and handling escalations.
• Minimal travel required for external and internal meetings.

Qualifications :

Your background:

• 5 years of experience as a Client Success Manager Account Manager Sales Executive or similar clientfacing roles.
• 3 years of experience using fraud and authentication solutions or tools.
• Knowledge of regulations relating to the use of data for fraud and authentication purposes (both FCRA and GLB).
• Problemsolving analytical and project management skills.
• Proficiency in developing and delivering clientfacing presentations and materials.
• Bachelors Degree or equivalent work experience.
• Plus: knowledge of Experians products and services and those of competitors.

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan.
• Core benefits including full medical dental vision and matching 401K.
• Flexible schedule ability to work remotely hybrid or inoffice.
• Flexible time off including volunteer time off vacation sick and 12paid holidays.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as jobrelated skills experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LIRemote

This is a remote position.

Remote Work :

Yes

Employment Type :

Fulltime