Travel Support Agent â Swedish Language
Travel Support Agent â Swedish Language
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Job Description
Who are we
We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible just a few clicks and youre ready to go!
Our cuttingedge online travel platform empowers customers to handle straightforward bookings themselves while our dedicated support team focuses on helping with more complex cases and lastminute challenges.
We are now looking for a Travel Support Agent to join our growing team! In this role youll help ensure an exceptional travel experience by assisting customers when automation and selfservice arent enough.
Lets connect and discuss how you can make a difference on our team!
Apply to DIB if you have:
- Excellent knowledge of Amadeus GDS with at least 2 years of experience
- Strong skills in flight reservations including handling special requests voluntary & involuntary changes ticket issuing and refunds
- Experience with booking other travel products such as hotels trains buses rental cars and ground transportation
- Fluency in spoken and written Swedish and English knowledge of Danish and/or Norwegian is a plus
- Willingness to work evenings night shifts and weekends from home (shiftbased work)
- A genuine passion for customer service with excellent communication skills and a solutionoriented mindset
- Bonus points if you have experience working with Zendesk
What youll do:
- Assist travelers with new bookings itinerary changes disruptions urgent issues and complex requests
- Provide empathetic professional support via phone email and chat
- Ensure every interaction reflects our values of speed care and efficiency
- Coordinate with Tech Sales Customer Success and Product teams to resolve user issues
- Stay updated on airline policies travel regulations and system changes
Whats awesome about working at DIB
- Be part of a fastgrowing modern travel company where your voice matters.
- Hybrid working model flexibility to work remotely.
- Cozy and social office in a central location in Stockholm and Belgrade.
- Training learning and development opportunities we invest in your growth.
- A supportive ambitious and international team.
Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB every support ticket is an opportunity to turn a problem into a positive memory.
Employment Type
Full Time
