Senior Digital Operations Support Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

Whether it be groundbreaking products best in class solutions or creating a lifelong career you can do the work that matters at Caterpillar. With a 100year legacy of quality and innovation and 150 locations in countries around the world your impact spans the globe.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

We are seeking a skilled Senior Digital Operations Support Analyst to join our Manufacturing Tower Analytics COE Financial Services Division

The incumbent would be responsible for Providing support and idea analysis for GFSO COE strategy proposals.

This role will be based out of BangaloreWhitefield office

What you will do

• Assists Analytics COE Continuous Improvement Manager in technical analysis of proposed projects.
• Works with technical teams (datalake IT etc.) to review data needs risks and maintenance requirements. Research data sources and interfaces and evaluates replication opportunities across the enterprise.
• Provides technical cost analysis and acts as the liaison between team members proposing the idea technical teams and the Continuous Improvement Manager. If projects is approved and prioritized for implementation the role will support technical team business analysis and requests.
• Creates digital mockups of proposal ideas and presents in leadership reviews.
• May also assist in the technical progression of a proposal to production.
• This role will need advanced capabilities working with and developing tools using Microsoft PowerBI PowerApps Power Query Power Automate Snowflake Data Lakes Data Warehouses.

What you will have

• Education Qualification: Degree in Accounting or Degree in Computer Science related field with MBA
• 3 years experience working with data science related projects
• Advanced capabilities working with and developing tools using Microsoft PowerBI PowerApps Power Query Power Automate Snowflake Data Lakes Data Warehouses.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Knowledge of effective selfmanagement practices; ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.
• Accounting: Knowledge of accounting methods processes and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes.
• Financial Analysis: Knowledge of tools and approaches of financial analysis; ability to read interpret and draw accurate conclusions from financial and numerical material.
• Financial Reporting: Knowledge of processes methods and tools of financial reporting; ability to create and maintain accurate and thorough financial reports.
• 5days work from office

Skills desired

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
Reviews others writing or presentations and provides feedback and coaching.
Adapts documents and presentations for the intended audience.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates well downward upward and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Maintains focus on the topic at hand.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses factfinding techniques and diagnostic tools to identify problems.

Customer Support Policies Standards and Procedures: Knowledge of the organizations customer support policies standards and procedures; ability to guide customers on all company interactions.
Level Extensive Experience:
Collaborates with other functions on establishing and documenting joint standards.
Develops quality assurance and monitoring mechanisms.
Advises on the development of customer support policies and practices.
Implements crossfunctional standards and procedures.
Evaluates the impact of standards and policies across functional specialties.
Analyzes existing and evolving procedures for their efficiency and effectiveness.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance if appropriate

Holistic Development

• Personal and professional development through Caterpillar s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage Medical life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals including minorities females veterans and individuals with disabilities are encouraged to apply.

Posting Dates:

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