Assistant Manager - Laundry
Assistant Manager - Laundry
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JOB SUMMARY
Assists in hotel laundry daily operations and services. Works with employees to wash dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the laundry housekeeping or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Department Operations and Budgets
Assisting in managing daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.
Communicating the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety.
Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensures consistent workflow to minimize peaks and valleys in production.
Brings issues to the attention of the department manager and Human Resources as necessary.
Assists in ordering and managing necessary supplies. Ensuring workers have supplies equipment tools and uniforms necessary to do their jobs.
Participates in the management of departments controllable expenses to achieve or exceed budgeted goals.
Works effectively with the Engineering department on Laundry equipment maintenance needs.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Operates all department equipment as necessary and reports malfunctions.
Develops maintains and uses effective backup plans for breakdowns.
Evaluates and implements new techniques supplies and equipment.
Providing and Ensuring Exceptional Customer Service
Providing services that are above and beyond for customer satisfaction and retention.
Improving service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Ensures hotel policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
