Spanish Customer Care Associate
Spanish Customer Care Associate
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Job Description
Every career journey is personal. Thats why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Customer Care Department is driven by a talented group of customer experience professionals who take considerable pride in building customer and brand loyalty through positive customer interactions. The analyst is responsible for providing a superior and efficient experience on inbound and outbound customer service calls and emails from customers while adhering to all procedural and regulatory guidelines. The associate is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries Credits/Return Calls Credit Limit inquiries Dispute intake and authorization requests for products that Bread Financial offers to its customers.Essential Job Functions
Customer Experience Answer a variety of inbound customer service calls and emails from customers. Efficiently build a connection with customers through care empathy listening acknowledgement and through providing accurate information. Interact professionally respectfully and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame.
Build Relationships Serve as a customer advocate to assist customers with transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
Communication Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.
Reports to:
Lead or above
Working Conditions/ Physical Requirements:
Normal office environment no travel required.
Direct Reports:
None
Minimum Qualifications:
Bachelors Degree
2 to 4 years of customer service experience in call center or related experience
Must be able to pass English & Spanish Assessment
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our awardwinning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and nontraditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
OperationsJob Type:
RegularRequired Experience:
IC
Employment Type
Full-Time
