Software Engineer, Application Support
Software Engineer, Application Support
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
WHAT YOULL DO:
We are seeking an experienced Application Support Engineer to join our team. This role involves incident management issue resolution root cause analysis and close interaction with development infrastructure business teams and clients.
Key responsibilities:
- Technical Support: Providing application support for business critical systems.
- Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability.
- Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution.
- Communication: Participate in client calls and provide timely updates to stakeholders
- Process Improvement: Identifying and implementing process improvements to enhance application support.
- Documentation: Documenting and maintaining technical procedures and user guides.
- Deployment and Configuration: Assisting in the deployment and configuration of applications.
Qualifications :
Skills and Experience:
- Bachelors degree in Computer Science Information Technology or related field.
- 1 to 3 years of experience in Application support roles
- Technical skills in areas like Java C .Net or Python with handson experience in scripting
- Experience with database concepts (MS SQL MySql Oracle) Windows and/or Linux Servers and integration concepts.
- Awareness In at least one cloud platform like AWS Azure
- Working knowledge of monitoring tools
- Familiarity with ITIL processes (incident problem change management).
- Must possess strong communication and interpersonal skills for collaborating with teams and customers.
- Customer management skills (both internal and external)
- Good analytical and logical skills
- Highly motivated GoGetter who needs very little or no supervision
Additional Information :
THE PERKS OF WORKING AT ALTISOURCE
Prosperity:
- Competitive base salaries!
- 401k plans with company matching we want to empower you to further your career and prepare for retirement!
Good Health:
- Comprehensive Medical Dental and Vision insurance plans
- Taxfree Flexible Spending Account
- Life insurance shortterm and longterm disability
...And Happiness!
- Paid holidays plus 19 days of accrued PTO for a total of 28 paid days off per year!
- Opportunities to join our community service initiatives including Habitat for Humanity
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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