Technology Adoption Advisor

What Youll Bring:

Were looking for a Technology Adoption Advisor to join our growing Solutions Architecture team.

This role will act as a Key Advisor of the Customer Experience Operations team and is responsible for leading our Adoption strategy owning the PendoAdopt platform to track usage understand user behaviors and create in app guidance to support easier usage for customers. This role will partner and collaborate with SMEs across the Illuminate process to gather requirements prioritize and make recommendations for adoption best practice. The Technology Adoption Advisor will have the opportunity to lead our project to help understand and drive platform ROI and increase revenue from reduced time spent on our processes

Day to Day Youll Be:

• Manage the implementation maintenance adoption and support for Pendo technology platform
• Assist and develop use cases for behavioral tracking and recommended improvements through guides and training.
• Coaching the Operations teams through the solutions capabilities and utilization of technology in line with the strategy and roadmap
• Production of reporting and analysis to support objectives and demonstrate outcomes
• Supporting change management plans for stakeholder alignment user training guidance and documentation
• Partner closely with senior leadership to develop strategic direction for adoption projects and planning such as inclusion of the technology across our techstack

Essential Skills & Experience:

• 5 years of experience in Salesforce Sales Marketing and Operations technology
• Aptitude to rapidly learn and take advantage of new concepts tools managed packages and/or related technologies required to meet the needs of the business and/or organization
• Strong knowledge of CRM application development processes and best practices
• Highly analytical with reporting experience
• Experience leading discovery sessions defining business requirements writing user stories and creating detailed design documentation
• Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks
• Experience with Agile methodologies such as SCRUM or SAFe.
• Experience with goal setting performance management and development planning desired
  
  

Desirable Skills & Experience:

• A team player with a high level of accountability a proactive approach and ease with change and ambiguity

Impact Youll Make:

Whats In It For you
At TransUnion you will be joining a friendly forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave bank holidays (increasing with service)
• Global paid wellness days off a bonus day off to celebrate your birthday
• A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan
• Private health care a variety of physical mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion a place to grow:
If theres something on the list of essential / desirable skills that you cant quite tick off dont let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their daytoday lives with their work. This is why weve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children family and beyond. If the role is advertised as full time dont let this stop you from applying. Let us know if youre looking for a part time or flexible working arrangement and we can discuss this with you.