Pension and Investment Administrator
Pension and Investment Administrator
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Job Description
Pension and Investment Administrator
Location: Maxim Park @ Euro Central
Start Date: 14th July
Starting salary between (depending on hours location skills and experience). Our standard fulltime contracts are for 35 hours per week (with options for part time working); we also offer a 40hour contract which has an enhanced salary of up to 32571
This role will offer hybrid working between our Maxim Park office at Euro Central and working from home.
Please note this is not a fully remote role a minimum requirement of 2 days working in the office per week.
Aviva introduced smartworking in 2020 and encourage flexible working; however the successful postholder will ideally need to be based within an hours commutable distance from our Maxim Park office as training and your role will be a mix of officebased work and home working (this will be agreed with your manager dependent on the role).
Are you someone who has excellent organisational administration and customer service skills who also has (or has an interest in gaining) an understanding of Pension ISA and Investment Portfolio products
This role will give you the opportunity to gain an understanding of the complex nature of our products plus you will gain insight into the regulatory aspects of our Savings and Retirement business (i.e. exposure to working towards HMRC and Financial Conduct Authority (FCA) rules).
If you have these skills we have fantastic opportunities as a Pension and Investment Administrator in our Platform area where you will be part of a fastpaced team within an everevolving environment.
A bit about the job
This is predominantly an adminbased role with an element of making/taking phone calls after processing knowledge has been obtained.
As a Pension and Investment Administrator you will be responsible for processing all customer and IFA requests that are received via post email phone and reports. You will ensure you exceed required service levels within a controlled environment whilst always adhering to regulatory and client requirements!
Skills and experience were looking for:
Ability to work at a fast pace and with high volumes whilst maintaining accuracy and attention to detail.
Excellent communication skills (both written and verbal) and relationship building with customers and colleagues.
Ability to follow processes and procedures to manage your own workload effectively and identify opportunities for improvement.
Good working knowledge of Microsoft applications particularly Excel and OneNote
Previous experience in an administrative and/or customer service/financial services role
Please note this job role is not sponsorable under the Home Office points based system.
What youll get for this role
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Competitive salary with excellent benefits package
Bonus opportunity actual amount depends on your performance and Avivas.
25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further Up to 40% discount on Aviva products & other retailer discounts
Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you including sustainability options such electric cars and cycle to work
Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for everyone
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to
Required Experience:
Unclear Seniority
Employment Type
Full Time
