Product Owner - Digital Help
Product Owner - Digital Help
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Product Owner Digital Help
Salary National /London
Are you someone who is passionate about creating the next generation of our Digital Help experience
Its a great time to join us! We have an exciting opportunity for a Digital Product Owner to come onboard!
Were building a new solution from the ground up introducing emerging technology like Gen AI and machine learning to power a bestinclass experience for our customers and operations teams.
Our virtual assistants and digital messaging capability are deployed across our customer and advisor channels with over 3.75m interactions received in 2024 so its a brilliant opportunity to work across Digital GI and IWR within Customer & Marketing and deliver a brandnew experience with huge potential.
You will play a key role in owning shaping and delivering an ambitious backlog while monitoring maintaining and enhancing digital experiences that offer selfservice value to millions of customers.
A bit about the job:
Your key responsibilities will include identifying new features and customer journey optimisation opportunities driving work items for development into product backlogs and supporting prioritisation decisions.
You will collaborate closely with engineering teams digital product teams business stakeholders and potentially external third parties using analytic tools to understand and optimise user journeys for better customer outcomes.
Skills and experience were looking for:
Proven commercial experience in digital product ownership (PO certification desirable but not essential)
Understanding or experience in contact centre technology and/or operations is desirable
Strong ability to build and maintain effective working relationships across departments within a FTSE 100 organisation
Fluent with digital analytics tools and making dataled product decisions with a customer focus in mind
Strong technical appreciation and ability to work closely with technical teams.
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salarybetween National /London (depending on location skills experience and qualifications)
Bonus opportunity 10% of annual salary Actual amount depends on your performance and Avivas.
Generouspensionscheme Aviva will contribute up to 14% depending on what you put in.
29 days holidayplus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further Up to 40%discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
Brilliantlysupportive policiesincluding parental and carers leave
Flexible benefitsto suit you includingsustainability optionssuch as cycle to work
Make a difference be part of ourAviva Communitiesand use your 3paid volunteering days to help others
We take yourwellbeingseriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a lookhere
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please give Kirthi a call onor send an email to
Employment Type
Full Time
