Senior Salesforce Business Analyst (6month Fixed Term Contract)
Senior Salesforce Business Analyst (6month Fixed Term Contract)
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Job Description
Job Summary:
JOB DESCRIPTION Senior Salesforce Business Analyst
Location: London (hybrid 1/2 days in the office)
Division: Global IT and Salesforce Technology
Contract Terms: FullTime 6month Fixed Term Contract
THE TEAM
The Global Salesforce Team is a core function within Ticketmasters Global IT organization supporting B2B Salesforce platforms across our international business. Our teams are based in North America and the UK with many working remotely. We manage multiple Salesforce orgs with nearly 2000 users across 25 countries. The team works in close partnership with IT service delivery business applications enterprise cloud systems and stakeholders across Ticketmaster and Live Nation.
This is a serviceoriented team committed to delivering enabling technologies with a businessfirst mindset while ensuring compliance with global governance audit and security standards.
THE JOB
This is an exciting opportunity to join a highimpact global team driving strategic initiatives across multiple geographies and business domains. As a Senior Salesforce Business Analyst you will serve as the linchpin of our internal Salesforce consulting team partnering with stakeholders to create scalable efficient and usercentric business processes.
You will gather and define requirements design solutions alongside architects and developers and manage the successful delivery of Salesforce capabilities that drive measurable outcomes. This is a highly collaborative role where youll be expected to become a trusted advisor and mentor within the team ensuring business needs are understood and delivered through worldclass Salesforce solutions.
WHAT YOU WILL BE DOING
Lead stakeholder workshops to gather business and technical requirements
Define and document use cases business process flows and functional specifications
Translate business needs into executable requirements and user stories for development
Present solution proposals and updates in clear businessfriendly formats including executive presentations
Collaborate with developers architects and administrators to deliver solutions
Manage testing phases including UAT regression and training material development
Mentor and support junior Business Analysts across global projects
Maintain documentation standards and reusable templates for BA processes
Participate in and help lead global Salesforce Steering Group and BA review sessions
Align with Ticketmasters PMO and Agile delivery methodologies
Keep up to date with Salesforce ecosystem changes and identify opportunities for improvement
Collaborate across IT teams to ensure solution alignment with infrastructure compliance and data governance
Foster strong relationships with internal stakeholders and act as a liaison between business and technical teams
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Deep understanding of Salesforce Sales Cloud Service Cloud and general platform configuration
Proficient in documenting business and technical requirements
Excellent communication and stakeholder engagement skills
Experience in solution design and working on Salesforce projects through full lifecycle
Strong instincts for building maintainable and scalable solutions
Experience working in an Agile environment
Salesforce Administrator certification (strongly preferred)
Familiarity with Apex/Lightning development (preferred)
Degree in Computer Science Information Systems or relevant field (preferred)
YOU (BEHAVIOURAL SKILLS)
Work collaboratively and build trust with stakeholders across departments (Teamwork)
Demonstrate curiosity analytical thinking and a businessfirst mindset (Integrity)
Comfortable managing ambiguity and able to prioritise in a fastpaced environment (Reliability)
Show leadership and mentoring capabilities within a globally distributed team
Exhibit strong problemsolving skills and resourcefulness
Communicate effectively with both technical and nontechnical audiences
Stay up to date with technology trends and bring ideas for improvement
Adapt well to changing priorities and deadlines (Belonging)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams.
Required Experience:
Senior IC
Employment Type
Full-Time
