Cake Shop Manager
Cake Shop Manager
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Job Description
Join usas Cake & Flowers Shop Supervisor at The Dorchester recently recognised as oneof The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of theyear London at the 2024 AA Hospitality Awards. We continually strive tobuild and nurture a culture where inclusiveness is part of our DNA reflectedin our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.
We careabout your career and are proud to have the absolute best people in theindustry.
When youjoin us as Cake & Flowers Shop Supervisorat The Dorchester you will have aunique opportunity to excel in your field. You will learn from your fellowLegends and our awardwinning learning academy to achieve the highest standardsin craft service and leadership.
What youll do
As a Cake & Flower Shop Supervisor atThe Dorchester you will be part of a creative and customerfocused teamdedicated to delivering bespoke luxury experiences through cakes floralarrangements and personalised guest gifting. You will support the shop managerin daily operations while taking ownership of the guest journey and productpresentation. In this role you will:
- Oversee the daily operations of the Cake & Flower Shop ensuring smooth service team coordination and an exceptional guest experience.
- Support the production and presentation of cakes pastries floral arrangements and bespoke guest gifting items ensuring they meet the highest visual and quality standards.
- Manage and fulfil guest orders offering personalised advice and assistance while ensuring accuracy and attention to detail.
- Supervise the team on shift offering guidance training and ensuring adherence to service and product standards.
- Assist in inventory control maintaining stock levels of key items and liaising with suppliers when required.
- Ensure the shops displays are regularly refreshed aligned to brand standards and reflect current seasonal offerings or promotional campaigns.
- Collaborate with other hotel departments to support special events guest celebrations or corporate gifting requirements.
- Help maintain records of orders stock and supplier deliveries ensuring efficiency and compliance with administrative processes.
- Maintain a welcoming polished environment for guests and ensure the shop floor is consistently immaculate.
- Support the manager in training new team members and maintaining a culture of creativity excellence and fivestar hospitality.
Youll be a vital part of a boutiqueoperation that brings joy elegance and creativity into the lives of ourguests and residents whether through a showstopping cake a fragrant bouquetor a thoughtful gift.
What youll bring
Essential Skills and Experience
- Experience in retail hospitality or patisserie service environments.
- A keen eye for presentation detail and personalisation with a passion for luxury gifting and guest delight.
- Experience supporting a team and stepping into supervisory responsibilities including training quality checks and daily operations.
- Comfortable handling guest orders special requests and coordination with other hotel teams.
- Fluent in English with excellent communication and customer service skills.
- Basic knowledge of floral design cake production or gift preparation.
- Understanding of stock control processes supplier coordination or boutique administration.
- Confidence using pointofsale or order management systems.
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester CollectionHotels every year.
- Discounts: Get 50%off food and beverages at selected bars and restaurants within the DorchesterCollection: Enjoy Friends & Family stay discounts out hotels Benefit fromdiscounts at various high street and online shops
- Employee Perks: Enrolfrom day 1 into the Aviva Private Pension scheme (we contribute 8% towards yourpension); Benefit from Seasonal ticket loan Rental deposit scheme privatefinancial advice and Eye care vouchers.
- Training and Development: Advance in your career by accessing variousapprenticeships from Level 2 to Hospitality Degree Level 5. We partner withoutstanding nationally recognised Apprenticeship providers.
- SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when you recommend a friend.
- Wellbeing Support: Access immediate wellbeing advice because we care about our employees.
We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If you needus to do anything to support you during the recruitment process (such asadjustments to how you applyalternative formats of information or adjustments to the assessment processitself) please do call People & Culture team onor email so that we can discuss how wecan support you through this process.
Required Experience:
Manager
Employment Type
Full-Time
