IT Support IV

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require bold movesand a rocksolid IT infrastructure to power them. As an IT Support IV you will be a cornerstone of that infrastructure functioning as a technical expert process innovator and mentor to the broader IT support team. Youll take on complex escalations lead critical IT initiatives and play a key role in shaping the future of internal IT operations.

What Youll Do

Location: Onsite at our London England Office (WFH 1 day/wk)

Core Hours:8am to 4pm (Ability to cover other shifts as needed for team coverage; 6am to 2pm or 10am to 6pm)

Reports to:Senior Manager US IT Support

Direct Reports: N/A

• Serve as the escalation point for IT support issues across Axons Scottsdale HQ and remote sites
• Solve hardware and software issues across Mac Windows and mobile devices
• Partner with InfoSec End Point Engineering and IT Infrastructure to ensure seamless integration and support of companywide initiatives
• Lead implementation of new support tools workflows and automations that improve user experience and operational efficiency
• Own the onboarding and offboarding workflow collaborating with PeopleOps (HR) and Security for a seamless process
• Demonstrate advanced knowledge of enterprise systems including JAMF Intune/AutoPilot Tanium endpoint management software ServiceHub Okta O365 Zoom and Slack.
• Demonstrate knowledge of enterprise Audio/Video systems troubleshooting
• Collaborate with other technicians around the Globe providing both technical peer review and development support
• Represent IT in meetings and crossfunctional initiatives acting as a trusted advisor
• Track analyze and report on SLA adherence and incident trends to drive continuous improvement
• Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards

What You Bring

Basic Qualifications

• 35 years of experience in IT Support or Systems Administration roles
• Advanced experience with enterprise tools such as JAMF Intune Okta O365 Zoom ServiceNow Slack and advanced endpoint management
• Demonstrated ability to collaborate in crossfunctional projects/activities and introduce scalable IT solutions
• Background in ITSM or ITILbased support frameworks
• Excellent written and verbal communication skills
• Proven ability to deescalate highpressure technical incidents with professionalism and efficiency
• Familiarity with networking fundamentals and identity management (e.g. DNS DHCP SSO MFA)

Preferred Qualifications

• Bachelors degree in information technology Computer Science or related field
• Certifications such as Microsoft Certified: Modern Desktop Administrator JAMF 300/400 CompTIA Security/CySA or equivalent
• Scripting ability in PowerShell Bash or Python for automation and systems optimization

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.