IT Supervisor

What makes DHL greatOur People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today

Hours: 08:30 17:30 Monday to Friday

Location: DHL Aviation at London Heathrow Airport

Grade: LP

Department: IT

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow weve an excellent variety of employee benefits available! These include:

• Competitive salary including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount saving cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction a weeks all expenses paid induction to our Company Values!
• HealthyMinds Employee Assistance Programme

Key responsibilities of this role include:

• Providing first line hardware and software technical support to all UK H&G UK and DHL Air system users
• Performing all IT housekeeping tasks as per work instructions
• Liaising with Global Aviation IT and Leipzig H&G IT Service Desk and other DHL entities for support and service requests when required
• Ensuring all IT calls and jobs are completed and recorded in accordance with work instructions and internal SLAs
• Delivering proactive incident management by monitoring background processes communication links and devices for errors
• Ensuring that all shift and backup logs are correctly maintained and that all documentation is kept up to date
• Ordering and maintaining IT hardware and consumables
• All employees are responsible for the health and safety of themselves and also those affected by their activities.

Knowledge / experience required:

• Incident Management and Escalation
• AS400 Active Directory Citrix and Windows 10
• Microsoft Office products
• Remote Desktop Technology
• Server administration
• VMWare administration
• LAN WAN & WLAN
• Firewall concepts
• File Backup/Restore procedures
• Linux (beneficial but not essential)
• Second line support experience in an IT support environment

Youll also bring to this role:

• Effective written and verbal communication skills
• Excellent demonstrable trouble shooting skills
• Analytical & Logical approach
• Problem Solving abilities
• A safety first attitude.
• Ability to work under pressure
• IT Literate
• Have a proactive mind set and a positive can do approach to business support
• Proven IT business support in a fast paced business environment

Applications:To apply for the position please submit your CV detailing your full and complete 5 year history including employment education and any gaps of unemployment longer than 28 days. Please note if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 30th May

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference to becoming an established team member connecting people and improving lives we want to ensure your journey is as smooth and enjoyable as possible. We ask competencybased interview questions to keep our recruitment processes fair and consistent so please be ready to share your experiences and achievements with us! We also understand recruitment is a twoway process so wed ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application which may include a short prescreening conversation. If you have any queries regarding the recruitment process or for more information on our roles please contact us via

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority) therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this we are required to carry out a Criminal Record check.