Lead, Business Performance & Strategy
Lead, Business Performance & Strategy
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Job Description
Who We Are
The Business Trends team collaborates with Wayfairs executive leadership and all business functions to identify monitor and address metric trends that drive Revenue and longterm Customer Lifetime Value (CLV). The team analyzes trends and develops a narrative on Wayfairs absolute and relative performance compared to competitors both in the shortterm and longterm. This allows Wayfairs senior leaders to quickly understand performance drivers triage issues in realtime and identify areas where plans need to be refined. Business Trends adds value by: 1) driving longterm CLV by unifying the organization around Wayfairs customer value proposition tracking related input metrics and driving interventions if customers are not reacting to improvements or if deviations from normal trends are observed; and 2) influencing partner teams to devote resources to areas of the business that need improvement in order to advance overall business performance and share taking.
The team is searching for a Manager to lead Trends for working directly with commercial leaders in the London office. The leader will be responsible for diagnosing overall business performance and building the narrative. In this role you will partner closely with UK commercial leadership including the UK GM as well as with the wider Business Trends STO including our Data Engineering team to further develop selfservice reporting.
What Youll Do
- Analyse and present weekly performance insights for and collaborate with partner teams to develop weekly steering decks.
- Identify and analyse connections between and trends highlighting key similarities and differences.
- Contribute to the Business Trends semiannual roadmap.
- Build and manage trackers using Googles Looker connected sheets to monitor trends for Business Trends and crossfunctional partners.
- Conduct crossstore investigations spanning BusinesstoConsumer (B2C) B2B and . These can include macroeconomic pattern analysis category/class trends impact of policies or experience issues.
- Collaborate with peers and the Head of Business Trends to develop the monthly Trends Council narrative.
- Partner with Business Trends Data Engineering to define additional needs for metrics & dimensions in the Business Trends Curated Data Layer.
- Work with stakeholders to validate data insights and build hypotheses for potential interventions in response to trend deviations.
What Youll Need
- 4 years of work experience in analytical consulting technology startup or strategy roles.
- Bachelors degree from a toptier institution with a strong academic record in economics math statistics engineering business or a related field.
- Strong analytical skills ability to develop analytical hypotheses and assumptions use data software to conduct analyses and synthesize findings.
- Strong communication skills ability to succinctly summarize findings create a compelling narrative and share/align messaging with stakeholders.
- Strong business acumen ability to understand how various parts of the business interact and how macro and competitive dynamics influence these.
- Ability to learn and act quickly make decisions and draw conclusions in the face of ambiguity.
- Advanced Excel/Google Sheets skills.
- Intellectually curious high energy with a strong work ethic and a desire to work in a fastpaced highstakes team environment.
- Experience with SQL or Google BigQuery is a plus.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Employment Type
Full Time
