Technical Service Specialist / Repair Technician
Technical Service Specialist / Repair Technician
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Job Description
Job Description
Technical Service Specialist
Overview:
We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology we are dedicated to creating exceptional experiences for our clients through our cuttingedge products. The Technical Service Specialist will play a vital role in troubleshooting repairing and providing technical support for our products.
Responsibilities:
- Responsible for incoming repairs
- Provide troubleshooting and repair of all products offered by the company
- Determine if a product can be repaired or needs replacement
- Complete appropriate paperwork associated with repairs and reshipments
- Work with TS Admin to facilitate RMA returns
- Provide phone and email technical support for products
- Diagnose technical problems accurately
- Ensure repairs are made within the agreed time frame
- Inform customers of progress and complete followup documentation
- Provide information and guidance for software upgrades
- Provide production configuration of new equipment
- Provide Engineering Change Orders to warehoused goods as needed
- Provide trade show support
- Prepare equipment and assist in preshow build of booth
- Attend shows if required
- Work with testing storing organizing and dispatching demo and loaner equipment
- Report all quality and service issues to appropriate personnel
- Train internal personnel external technicians and customers on the proper repairs of company products
- Ensure training workshops have adequate preparation and educate attendees on company products
- Provide product testing for R&D as required
- Occasionally provide technical support in the field
- Perform other duties as assigned
- Complete special projects and requests in a timely and positive fashion
Qualifications:
- Technical degree in Electronics or equivalent
- 35 years previous experience with electronic repair preferred
- Problemsolving and troubleshooting skills
- Verbal and written communication skills
- Ability to occasionally travel throughout Europe
- Ability to work independently
- Knowledge of PCB electronics and mechanical assembly preferred
- Able to read prints and schematics preferred
- Manual dexterity skills
- Good soldering skills and surface mount techniques
- Able to use hand tools small power tools and test equipment
- Knowledge of current wiring regulations
- Computer skills (Outlook Internet Word Excel PowerPoint)
- Ability to lift up to 23Kgs
DaytoDay:
The Technical Service Specialist will be responsible for troubleshooting repairing and providing technical support for our products. This includes completing paperwork associated with repairs providing phone and email technical support attending trade shows and training internal personnel external technicians and customers on the proper repairs of our products.
Benefits:
- Competitive salary
- Health and wellness benefits
- Retirement savings plan
- Career development opportunities
- Dynamic and collaborative work environment
If you have the required technical expertise and a passion for delivering exceptional service we encourage you to apply for this exciting opportunity. For any inquiries please contact us at contact email.
Required Experience:
IC
Employment Type
Full-Time
