Welcome Desk Agent - W London
Welcome Desk Agent - W London
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Job Description
Are you our next Welcome Office superstar at W London
Located in Soho W London owns the stage in the epicenter of the citys cultural core. Plugged in to the pulse of Londons energetic social scene this is where louderthanlife Soho mixes with the glitzy West End.
W London why anywhere else
- Meals Tasty and Varied Complimentary Meals in our Green Room canteen.
- Accommodation Service Charge Paid each month!
- Learning and Growing Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday 20 days of holiday excluding public holidays (increase to 27 days with length of service
- Uniform Provided Dry cleaning included.
- Company PensionScheme Save for your future.
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Develop and Grow Comprehensive Training and Development
- Celebrate Awards and Recognition Celebrations
- BenefitHub Access to further discounts for shopping cinema tickets technology and more!
- Events Monthly Calendar of Associate Focused & Fun Events
- Long Service Recognition Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts Accessible to you and your loved ones travel the world with Marriott International.
- Food & Beverage Discounts 20% Discount in all F&B outlets within Marriott Properties
- Spa Discounts 30% discount in our Away Spa
What youll be doing
- Responsible for the daily operations at our Welcome Desk. You are part of a bigger team and the entire team is responsible for making the guests dreams come true.
- Being in the know: You are the expert when it comes to the hotel and the city and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us and connect with them to be able to personalize that service creating memorable experiences.
- We are ALLIN and have more teams that we cooperate with . We expect you to be flexible to work with other departments. Youre not the only one on stage.
- Communicating with your team and other departments is key. The Style department will be on speed dial. Couldnt live without them.
- Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Process all guest checkins and check outs
- Assigning rooms and issuing and activating room keys
- Process all payment types such as room charges cash debit or credit
- Answer record and process all guest calls messages requests questions or concerns in our whatever whenever department
- Run daily reports identify any special requests and check reports for accuracy
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Follow all company safety and security policies and procedures
To be considered for this role all applicants must have proven right to work in the United Kingdom
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
