Engagement Manager
Engagement Manager
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Job Description
WhySailPoint
Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.
SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizations and more.
Who You Are:
You are a selfdirected highly motivated and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships and you are comfortable interacting with people at all levels within an organization. You possess strong leadership communication organizational and problemsolving skills and can balance both team and individual workloads. You are an exceptional multitasker with the ability to meet and manage moving deadlines gauge risks and creatively resolve unexpected issues that arise. By leveraging your experience you can identify growth areas evaluate existing best practices and present solutions to everyday problems.
What Youll Do:
As an Engagement Manager (EM) on SailPoints Professional Services team you will support each customers journey by managing tactical project management duties and sales efforts to deliver SailPoint solutions. You will combine your professional experience with our worldclass product and process training to gain a deep understanding of SailPoints SaaS and/or Software delivery models. Within the first two months you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to. At the end of the first six months you will begin to take ownership and be responsible for engagement scoping client communication internal team management and escalation support. At the end of your first year you will be able to manage the full scope of customer engagements set appropriate expectations and be a trusted advisor to your peers. You will also be a leader to your team members responsible for ensuring their professional growth and helping them set and achieve their goals.
Responsibilities:
Ensure that services are provided implemented correctly and billed in a timely and accurate manner
Partner crossfunctionally during the sales process own the services portions of deals including presentations RFP responses and proposal/SOW generation
Interact with sales reps and sales leadership during the presales and postsales (delivery) phases
Serve as a point of contact for clients on issues and escalations
Manage the financials of multiple projects with a focus on profitability and productivity to ensure client satisfaction
Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to projects requirements
Perform endtoend project management for customer engagements
Create and maintain comprehensive project documentation (scope status schedule budget forecast risks issues) in appropriate repositories
Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
Assist direct reports in career development by providing regular feedback coaching and guidance on personal development
Requirements:
5 years of professional experience at a Software SaaS or consulting company
3 years of project management experience
1 years of people management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning budget scope schedule stakeholder and risk management).
Excellent communication skills and extensive experience working with clients and partners
Strong organizational and multitasking abilities
Experience working with Sales to scope services projects for enterprise software
Travel: Ability to travel up to 15%
Education:
Bachelors degree or equivalent work experience.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
