Customer Service Specialist
Customer Service Specialist
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1 Vacancy
Job Description
Job Title: Customer Service Specialist
- Job Type: Permanent
- Hours: 37.5 hours per week Monday Friday
- Job Location: Ellesmere Port
- Salary: 23809.50
As a Customer Service Specialist youll be the first point of contact for both prospective and existing customers. Youll be responsible for providing effective customer service for all internal and external customers by utilising excellent indepth knowledge of our products and services.
The customer service team liaise with the internal registration team and directly with customers to ensure they have everything they need to start their customer journey without delay.
The overall aim is to deliver first class customer experiences at all stages of the customer journey.
Key Accountabilities;
- Record all customer activity in our database
- Acknowledge and allocate Customer Complaints. Initiate followup operational actions that are required to satisfy customer or supplier complaints/requests/anomalies
- Where required manage specific retailer shoppers and bespoke registration requirements to meet customer requirements and enable comprehensive tracking of samples to meet retailer KPIs
- Where required provide cover and support to the overall customer services function
- Chase PO requirements and ensure PO are entered into the system when required
- Establish and understand customer requirements in order to support them through the customer journey.
- Address customer concerns and ensure the resolution of issues in a timely manner with followup when appropriate highlighting relevant issues to internal key stakeholders.
- To be a voice of the customer to best ensure that our products and services meet customer requirements
- Continually review and feedback any opportunities to improve and develop internal processes to enhance the customer experience.
Qualifications :
To be successful in this role youll need relevant experience in a similar role and experience using Microsoft office.
In addition to the above youll also need to demonstrate the following;
- Ability to work independently and part of a team
- Good planning and organising skills.
- Flexible attitude to working hours
- Good communication skills
Additional Information :
At SGS we believe in rewarding our employees for their hard work and commitment. As part of our team you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays
- An additional day off for your birthday
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
- Discounted Gym Membership
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race colour religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
APPLY NOW for full consideration if you are selected for an interview or further consideration we will be in touch with you directly.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
