Customer Support Agent - Spanish - Lisbon
Customer Support Agent - Spanish - Lisbon
Posted on :
18-05-2025
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1 Vacancy
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Job Description
Position: Customer Support Agent
Location: Lisbon Portugal
Work model: onsite
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Provide responsive and professional support to business customers across communication platforms (Phone Email Chat).
- Assist clients with accountrelated queries including identity verification and account information confirmation.
- Adhere to regulatory guidelines and internal procedures as directed by the client.
- Troubleshoot issues and offer effective solutions tailored to customer needs.
- Ensure timely followup and resolution of customer interactions maintaining client satisfaction.
- Maintain accurate documentation of interactions and updates in internal systems.
- Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS:
- Native / fluent in Spanish (C2) both verbal and written. Fluent in English (C1 level)
- Minimum of a High School diploma.
- At least 1 year of experience in customer service with a strong customercentric approach.
- Consistent work history with demonstrated stability.
- Strong interpersonal skills with a collaborative team spirit.
- Proven ability to thrive in fastpaced environments with strong multitasking abilities.
- High attention to detail and accuracy in handling customer information.
- Proficiency with automated customer support tools and platforms (preferred).
- Ability to analyze problems think critically and resolve issues independently.
- Friendly professional and proactive approach to customer service.
- Experience across various industries such as retail banking or general customer support is beneficial.
- Comfortable working in rotating shifts and fulltime onsite schedules.
- Adaptable and flexible to changing procedures technologies and customer expectations.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Working schedule: Monday Sunday 24/7 rotative shifts
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- Relocation Support
Employment Type
Full Time
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