Customer Care Team Leader, Spain, Portugal, Italy
Customer Care Team Leader, Spain, Portugal, Italy
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Job Description
Our client a fastgrowing leader in the digital wholesale automotive space is looking for a Team Lead Customer Care to manage and inspire a team of Customer Care & Claims Specialists across Spain Portugal and Italy.
The Role
As Team Lead you will oversee daytoday operations workforce planning quality assurance and continuous improvement. Youll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey.
Tasks
- Lead and coach a multilingual support team in a highvolume servicedriven environment
- Manage KPIs quality standards and team performance
- Resolve complex customer issues and handle claims escalations
- Optimize processes and support the onboarding and training of new team members
- Collaborate with crossfunctional teams including logistics sales and finance
- Champion a customerfirst culture and contribute to overall customer success strategy
Requirements
- 35 years experience in customer care including 12 years in a leadership role
- Strong communication coaching and people management skills
- Proven track record in B2B customer support ideally in the automotive or techenabled sectors
- Comfortable working with tools like Zendesk Salesforce Service Cloud or similar platforms
- Fluent in English and Spanish Portuguess or Italian (additional European languages are a plus)
Benefits
- Fully remote role (within CET 2h)
- Opportunity to lead a large international team
- Be part of a digitallydriven innovative business transforming the automotive wholesale space
- Collaborative and fastpaced environment
Interested in joining a team where customer excellence meets innovation
Apply now or contact us directly to learn more about this exciting opportunity with our client.
Employment Type
Full Time
