Gainsight Administrator
Gainsight Administrator
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Job Description
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With builtin research expertise and AIpowered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
Were looking for a Gainsight Administrator to join our global Business Systems team. This role will collaborate closely with our GTM Applications team to optimize the current Gainsight/Salesforce platforms. You will enhance end user experiences by streamlining business processes and implementing technical solutions. As a solution architect you will be responsible for the scalability development and integration of our Gainsight & Salesforce instances with a focus on our Customer Success organization. If you are looking for an opportunity to bring your creative solution skills & work in an agile fastpaced organization while driving significant business impact then this is the role for you.
What youll be working on
- Collaborate with Customer Success Sales Marketing & Operations leaders and your scrum team to translate their desired business outcomes into scalable processes requirements & solutions
- Solve low to moderate complexity business and technical problems by analyzing and evaluating current business processes and recommending a technical solution & plan
- Constantly evaluate data flows daytoday experiences data security / privacy and addon packages to drive impact (measured in effectiveness of processes acceleration of sales & scalability of operations along with security of our data)
- Drive introduction of new solutions both in building or optimizing internal process or in implementing new thirdparty tools into our technology ecosystem
- Build and maintain expert knowledge of the Gainsight & Salesforce ecosystem architecture flows and optimal configurations
- Maintain program documentation project plans and change management history
Wed love to hear from people with
- 2 years of working with a 100 seat Gainsight/Salesforce instance coupled with strong understanding of standard business processes (Marketing Sales Customer Adoption & Retention etc.)
- 2 years working with Gainsight Rules Engine Data Designer Journey Orchestrator
- Demonstrated ability to think strategically & drive new ideas and change
- An understanding of Customer Success and customer lifecycle management from onboarding to renewal
- Critical thinking ability to break down business problems analyze impacts propose technical solutions and drive crossfunctional alignment.
- Exceptional communication skills and ability to work across groups and geographies while utilizing agile methodologies
- Preferred: Gainsight NXT Admin Certificate Level 3
- Bonus: Salesforce Administrator Certification or experience with GTM Productivity Tools (Outreach ZoomInfo RingLead Gong Chilipiper etc.)
SurveyMonkey believes inperson collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problemsolving and decisionmaking. As such you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI Hybrid
Why SurveyMonkey Were glad you asked
SurveyMonkey is a place where the curious come to grow. Were building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey we weave employee feedback and our core values into everything we do to create forwardlooking benefits policies employee programs and an awardwinning culture including our annual holiday refresh our annual week of service learning and development opportunities like Curiosity Week and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Full Time
