Crisis & Resource Counsellor (CC)

• Respond to telephone and web chat referrals/requests for service and information
• Conduct initial screening using standardized assessment tools and implementing protocols to determine the most appropriate response to the call/referral.
• Assess risk and safety to determine the callers level of risk to self or others.
• Provide supportive counselling crisis deescalation and telephonebased shortterm case management services as appropriate.
• Utilize electronic systems to make referrals to agencies.
• Work collaboratively with hospitals other primary care agents and community service providers to maintain a clientcentred approach.
• Maintain appropriate documentation/case notes and client files.
• Keep accurate uptodate statistical data for analysis and evaluation purpose and report data in a timely manner.
• Contribute to the development improvement and evaluation of the service when required.
• Keep up to date on resources and search tools that can assist in supporting callers.
• Work closely and cooperatively with all partners.
• Follow agency protocols and procedures related to privacy and confidentiality.
• Work flexible hours including weekends based on the needs of the clients and the Service.
• Support peers
• Ensure that antioppression community development and harm reduction principles are achieved in the program.
• Participate in team and unit meetings and promote the healthy functioning of the team and unit.
• Participate in ongoing training and education as required.
• Participate in regular supervisory sessions and annual performance appraisals with the program manager.
• Perform other related duties as required.

• Bachelor Degree in Social Work or related degree
• Registration with the Ontario College of Social Workers and Social Service Workers or a respective regulatory body
• Demonstrated experience working with older adults and caregivers
• 2 years related experience in telephone counseling/support and crisis intervention experience.

• Demonstrated intake/triage experience and strong assessment skills.
• Selfdirected and independent but also experienced in working collaboratively with others
• Demonstrated customer service and interpersonal skills.
• Demonstrated experience in crisis response/intervention supporting people with mental health/substance use and commitment to a harm reduction approach
• Demonstrated knowledge and experience in supporting older adults with geriatric issues such as dementia/responsive behaviours
• Strong ability to build relationships with a variety of individuals.
• Excellent oral and written English fluency.
• Excellent communication skills (verbal and written)
• Cultural competency with ability to community clearly with individuals from diverse ethnocultural backgrounds and levels of abilities.
• Thorough knowledge and skills in the use of community resources.
• Strong administrative organizational skills.
• Applied computer skills (MS word Excel databases and Internet).
• Experience in outreach public presentations and workshops.
• Demonstrated ability to exercise good judgment flexibility and contribute to the effective functioning of a team
• Effective problemsolving and conflict management skills
• Demonstrated ability to follow policies procedures and adherence to legislation
• Ability to communicate in a second language is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrierfree selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.