Travel Counsellor
Travel Counsellor
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Job Description
Travel Counsellor Jasper Visitor Experience Centre
Are the mountains calling Are you ready for your next adventure Do you have strong people skills and a knack for customer service Well here is your opportunity to venture beyond an ordinary job and become a Jasper Travel Counsellor! By becoming a highly trained local expert you will have a chance to develop valuable career skills and connect with people from all over the world all while having the satisfaction of helping visitors plan unique and memorable experiences. We are seeking personable individuals customer serviceoriented and passionate about promoting Jasper. Excellent interpersonal communication skills are required. If this sounds like you apply now!
Company Overview
Tourism Jasper is the official marketing organization of Jasper and Jasper National Park Canadas base of adventure. As the keepers of the Jasper brand our role is to present Jasper as it really is: an aweinspiring and authentic Rocky Mountain destination entry point of Canadas most epic adventures. It is from this point that the greatest personal expeditions begin; where explorers and wanderers from around the world collect to enjoy the activities accommodations restaurants and business of the town of Jasper before taking on the real Canadian Rockies of Jasper National Park.
Primary Responsibilities
- Connect with visitors to plan their stay and create memorable experiences in Jasper
- Promote accommodations attractions and experiences throughout Jasper to encourage visitors to venture beyond
- Distribute information promotional materials and travel essentials
- Provide exceptional consumer service and engage with each visitor who approaches the Visitor Experience Centre
- Assist visitors with booking various activities or excursions
- Connect with visitors through multichannels such as inperson communications answering the telephone engaging with visitors on the online live chat and responding to email inquiries in a timely manner
- Complete administrative tasks such as collecting and entering visitor statistics as well as preparing vacancy and business referral reports
- Other duties as assigned
Qualifications
- Preference will be given to candidates with some postsecondary education in tourism hospitality customer and sales experience and/or related field
- Knowledge of a second language is an asset but not a requirement
- Strong understanding of the destination Tourism Jasper Shareholders and partners products and experiences is an asset but not a requirement
- Computer skills (including Microsoft Office) are essential
- Strong interpersonal skills and problemsolving abilities
- Demonstrate the ability to work well under pressure in a fastpaced environment
- Develop strong working relationships with colleagues and work in a team setting
- Able to maintain a professional appearance
- Highly responsible & reliable with a dynamic personality
Physical aspects of the position (Include but are not limited to):
- Frequent standing and walking throughout the shift
- Frequent kneeling pushing pulling and lifting up to 7 lbs
- Occasional ascending or descending stairs and ramps
This position is based in Jasper Alberta.
Hours of Work: 2440 hours per week (parttime or fulltime)
Please note: This position is for summer employment term opportunities. Weekend and Statutory Holiday work is required. No staff accommodation provided Jasper locals are preferred.
Start Date: May 2025 (flexible)
Please forward a cover letter and resume to Halley Gavey at
Tourism Jasper would like to thank all applicants but only those selected for an interview will be contacted.
Employment Type
Temp
