Guest Service Agent
Guest Service Agent
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Job Description
About you
Often the first point of contact for our guests your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotels facilities taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.
You may have previous experience in a similar role or you may be a customer service superstar in a different industry either way we would love to hear from you.
There are a few things that will make you shine in this role having energy and a positive attitude a genuine customer service focus and a dedication to always making our guests smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask work under pressure and think on your feet to quickly resolve issues.
Qualifications :
What we look for
- Experience in fast paced customer facing role
- Reservation system knowledge
- Impeccable and friendly communication
Additional Information :
What we offer
- Free onsire car park
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
