Information Systems Specialist I -TEMPORARY HELP POOL - (2024- 2025 School Year )

Under general supervision of the Information Technology Supervisor the job of Information Systems Specialists I is to provide professional technical support to department and school site users as well as parents and students to support the educational process. Duties include helpdesk call and ticketing systems advanced diagnostic support on computer and network hardware equipment configuration and install as well as troubleshooting advanced or common connectivity hardware and software issues. The incumbents in this classification provide the school community with user support for technology hardware and software which directly supports student learning and achievement.

The following alphabetical list of functions duties and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or departmentspecific functions duties and tasks from those set forth below to address business needs and changing business practices.

• Collaborates with a variety of internal and external parties (e.g. District personnel vendors etc.) for the purpose of implementing and/or maintaining services.
• Comments and provides information on assigned tickets to adequately inform users of status or escalates the issue to the next level.
• Delivers sets up connects configures and maintains computers printers and peripherals (e.g. interactive boards projectors printers) at various district locations.
• Installs upgrades and performs maintenance on computers tablets peripherals and other District technology systems.
• Maintains an accurate inventory of electronic devices throughout the District.
• Maintains and deploys sets of computers or tablets for classroom use individually incharging carts/cabinets or in a static lab configuration.
• Manages assigned tickets projects and support requests in an efficient and timely manner to meet department target objectives on response and resolution times.
• Participates in meetings (e.g. school site departmental) for the purpose of providing and/or gathering information.
• Prepares a variety of materials (e.g. training documents video tutorials procedures for new and existing software) for communicating information to other parties.
• Prepares basic documentation for various technical support issues or instructional use. Develop and maintain documentation supporting assigned and related areas of responsibility.
• Responsible for reviewing the District help desk inquiries (e.g. students teachers District personnel) and project management systems to facilitate timely completion of all requests and assigned tasks.
• Runs queries against a variety of data (e.g. student data personnel data) for providing requested information and/or evaluating the accuracy of the data.
• Tests application software for ensuring that product matches defined requirements and expected functionality.
• Trains teachers administrators students etc. for ensuring their ability to use new and/or existing electronic equipment operating systems and application software.
• Troubleshoots cloudbased software or platforms (e.g. productivity suites digital curriculum data platforms) for the purpose of identifying and resolving operational issues and restoring services.
• Troubleshoots malfunctions of hardware and software for the purpose of identifying and resolving operational issues and restoring services.
• Updates databases (e.g. student information) for ensuring data is correct and current.
• Works and collaborates across teams to develop promote and support technology solutions for users.
• Works with all customer service support systems including call and ticketing systems to provide professional technical support and customer service for users with account connectivity hardware software or other technically related user issues.
• Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District including various mandatory District trainings.

• English language grammar spelling and punctuation
• Oral and written communication skills
• Interpersonal skills using tact patience and courtesy
• Write documents following prescribed formats and/or present information to others
• Solve practical problems
• Standard operating procedures for personal computers and related peripheral equipment
• Intermediate technical knowledge of computer hardware/software and the electronic components attached or found within including the corresponding terminology

• Reason at the level of algebra and/or geometry
• Perform multiple technical tasks with a need to periodically upgrade skills in order to meet changing job conditions
• Adhering to safety practices.
• Learn and support District organization operations policies objectives and goals
• Operating computer equipment and related peripherals
• Follow and adhere to plans and timelines of various projects planned by the department
• Installing and maintaining electronic equipment
• Schedule activities and/or meetings
• Gather and/or collate data; and consider a number of factors when using equipment
• Flexibility is required to work with others in a wide variety of circumstances
• Work with data utilizing defined and similar processes
• Operate equipment using a variety of standardized methods
• Work with a diversity of individuals and/or groups; work with similar types of data
• Utilize a variety of types of job related equipment
• Problem solving with data may require independent interpretation
• Read understand and apply information from technical manuals or documentation
• Clearly and concisely document in writing the steps used to troubleshoot and solve hardware or softwarerelated issues
• Follow both oral and written directions effectively
• Communicates with users and outside contacts in a professional manner using patience courtesy and empathy to provide customer satisfaction
• Communicate technical information to nontechnical users
• Problemsolve with data which requires independent interpretation of guidelines and problemsolve with the specific ability to perform the functions of the job
• Problemsolve with equipment is moderate to significant
• Setting priorities; meeting deadlines and schedules; and working with frequent interruptions
• Apply integrity and trust in all situations
• Display at all times a customerservice orientation during interaction with users and in responding to requests for help
• Work with and learn from team and project mentors
• Present a positive image of Madera Unified School District

(At time of application and in addition to the Knowledge Skills and Abilities listed above.)

EDUCATION REQUIRED:
High School diploma or equivalent.

EXPERIENCE REQUIRED:
A combination of education and experience equivalent to two (2) years of fulltime experience in computer hardware/software user support environment and/or IT helpdesk work.

LICENSE(S) REQUIRED:

• Valid current California Drivers License to drive personal vehicle to various sites in the District to provide technology user support services.

• Pass the Districts applicable proficiency exam for the job class with a satisfactory score
• After offer of employment obtain:
  • Criminal Justice and FBI Fingerprint Clearance
  • Negative TB test result plus periodic postemployment retest as required (currently every four years)
  • Preemployment physical exam A through Districts provider

Materials Required:
1. Completed application
2. High School Diploma or GED or college degree if completed

The examination process will include screening to ensure applications are complete and meet all minimum qualifications. No additional information will be accepted from applicants once the application has been submitted.

Only the most qualified applicants who pass the minimum qualifications review will be placed on the Temporary Help list.

To move forward in the selection process you must complete an online application through thisweb may be uploaded but cannot be used in place of a completed application.